Qualtrics stories - Page 2

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

Qualtrics has partnered with SAP to enhance employee experiences, integrating its XM platform with SAP SuccessFactors to boost engagement and productivity.

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

Qualtrics unveils AI advancements through global partnerships, bolstering the offerings within its $500m AI initiative with firms such as AWS, Bain, and Deloitte.

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

Qualtrics unveils AI features, leveraging its substantial human sentiment database to improve customer and employee management.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Singapore's StarHub gains support from Qualtrics in multi-year agreement, seeking to improve customer experience and drive growth within the telecommunications sector. Their joint goal is to achieve a $500m boost in revenue and savings by 2026.