Real time data stories - Page 16

The new release boosts the analytical capabilities of a real-time system by enabling greater situational context to event and streaming data.

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.

79% of retail and financial services companies struggle to harness real-time data and combine it with historical data to gain better insights.

Healthcare providers in Australia and New Zealand are leveraging real-time data to make informed decisions during the COVID-19 pandemic.

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

GRM Information Management has developed an actionable analytics tool that can revolutionise real-time insights into business-critical data.

Construction companies sitting on the sidelines need to take steps now to join the digital future – or risk being left behind.

Check Point launches a revolutionary threat extraction service to cleanse documents of all malware, promising real-time network defence.

Orchestra revolutionises task management with seamless email integration and real-time collaboration features, making it more than just another To Do app.

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

Interactive Intelligence's new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.