Riccardo Pasto stories
![Story image](../../../../../uploads/story/2024/06/06/preview_img-3DlZez1EFIEAUxgicvoaVZ2a.webp)
Australian customer experience quality stagnates or declines
Thu, 6th Jun 2024
#
martech
#
cx
#
ai
Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.
![Story image](../../../../../uploads/story/2022/12/09/preview_GettyImages-1329049651.webp)
Australian financial services delivery dips, says Forrester
Fri, 9th Dec 2022
#
fintechs
#
cx
#
martech
Bendigo Bank, Macquarie Bank, and Suncorp are the only brands to provide good customer service this year, with the rest in the OK and poor categories.