Salesforce stories - Page 4

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

Ping Identity appoints former Slack executive Adnan Chaudhry as chief revenue officer to drive global go-to-market amid AI identity boom.

AI is set to manage 41% of Singapore's customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

Informatica from Salesforce is named a Leader in Gartner's 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

Linux Foundation unites Anthropic, Block and OpenAI in new Agentic AI hub to standardise tools and protocols for autonomous AI agents.

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

Salesforce launches an Agentforce Sales app for ChatGPT, letting sellers query and update live CRM data and trigger workflows in-chat.

Lightrun's Runtime Context pipes live runtime data into AI coding tools, aiming to slash post-deployment failures and speed debugging.

Salesforce appoints Paul Carvouni to spearhead ASEAN AI growth from Singapore as region targets trillion-dollar agentic enterprise boom.

Cyber attacks on SaaS platforms are soaring, pushing boards to make AI‑driven security a core strategy as misconfigurations fuel mass breaches.

Linux Foundation launches Agentic AI Foundation to standardise open protocols for interoperable AI agents with backing from major tech firms.

Aryaka predicts AI will force SASE convergence, spark 2026 'AI firewall' wave and push CIOs towards unified, cost-cutting security platforms.

ThoughtSpot launches four AI agents to automate data modelling, dashboards and embedded analytics, pushing towards autonomous enterprises.

In 2026, identity emerges as the critical control point as autonomous AI, fragile machine trust and weak governance collide.

Orgvue launches Henshaw AI to automate workforce planning, cutting months of data work to minutes and aiding firms like Salesforce in redesign efforts.