Service Cloud stories - Page 3
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Japan: Salesforce gets bigger with opening of second data center
Wed, 19th Apr 2017
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crm
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data analytics
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martech
Salesforce expands its footprint in Japan with a new data centre in Kobe, enhancing its services following significant growth in the Asia-Pacific region.
Salesforce to play 'key role' in Vocus' new Aussie strategy
Fri, 31st Mar 2017
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crm
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data analytics
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cx
Salesforce and Vocus sign multi-million-dollar deal to enhance customer experience for Australia's telecom sector.
Salesforce to establish local infrastructure in Sydney
Tue, 21st Mar 2017
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crm
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data analytics
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hyperscale
Salesforce boosts Aussie presence with new Sydney-based infrastructure on AWS, eyeing local service enhancement.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
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crm
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data analytics
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martech
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
The cloud tool that is transforming the construction sector
Wed, 5th Oct 2016
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document management
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data analytics
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ecm
Revolutionary Aussie cloud platform Aconex streamlines construction chaos, propelling tech uptake in the global build sector.
The eight product lines that make up Salesforce
Tue, 4th Oct 2016
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crm
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uc
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data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.
Salesforce Einstein: How this new AI platform will transform your CRM
Mon, 19th Sep 2016
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crm
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devops
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data analytics
Salesforce has brought in the power of Einstein with its new AI platform that's about to make CRM much more intelligent.
NTT Coms overhauls Enterprise Cloud for hybrid world
Mon, 7th Mar 2016
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devops
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hyperscale
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iaas
NTT Communications has revamped its Enterprise Cloud offering, adding OpenStack and Cloud Foundry to 'accelerate digital transformation'.
Oracle to provide Data as a Service with Datalogix
Tue, 6th Jan 2015
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martech
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customers
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marketing
Oracle acquires Datalogix, boosting its Data as a Service offerings to marketers for enhanced consumer insight across digital and traditional channels.
What is the real cost of cloud computing?
Mon, 10th Nov 2014
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hyperscale
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public cloud
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microsoft
Discover the true cost of cloud computing with 451 Research's Cloud Price Index, revealing an average $2.56 per hour for web applications.
Brocade: Turning the network into a platform for innovation
Thu, 18th Sep 2014
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network infrastructure
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hyperscale
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sdn
Brocade champions SDN in transforming data centers into innovation platforms, showcasing AO Cloud's success in New Zealand.
At scale: doing business in the cloud
Wed, 26th Dec 2012
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data analytics
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martech
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supply chain
Tait Communications, leading in radio tech since 1969, hails cloud migration for business resilience post-Canterbury quakes.
Oxygen on Demand launched as SAP Cloud solution
Fri, 27th May 2011
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migration
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edge computing
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cloud services
SAP services company, Oxygen Business Solutions, has launched Oxygen on Demand – a fully hosted cloud solution for SAP Business One, SAP ERP Business.
Citrix loads on the announcements
Thu, 26th May 2011
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saas
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virtualisation
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daas
Virtualisation multinational Citrix loaded up on announcements at its Synergy 2011 conference in San Francisco, with several new products being unveiled.
Does cloud make WAN optimisation redundant?
Tue, 1st Mar 2011
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uc
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iaas
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digital entertainment
Cloud computing surges in popularity, but experts affirm WAN optimisation is crucial now more than ever for closing the branch office gap.
Dynamic, sophisticated and potentially deadly - Imperva details security trends for 2011
Wed, 17th Nov 2010
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document management
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ecm
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martech
Imperva reveals top 2011 security trends, highlighting threats from mobile devices, cloud data security, and social network privacy.