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Service management stories

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ConnectWise unit maps IT pay trends, automation push

Today
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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
Human ai collaboration equal access shared workspace dashboard scene

monday.com gives AI agents full user status on platform

Yesterday
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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
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AI ambition outpaces readiness for smaller businesses

Yesterday
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Anz it control room ai resilience hybrid cloud disaster recovery

Cohesity unveils Enterprise AI Resilience for safe scale

3 days ago
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
It ops room monitors secure cloud server rack aws diagrams

Deskpro brings cloud & VPC help desks to AWS shopfront

Last week
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Overworked sysadmin hybrid it sprawl tangled cables dark monitors

Structural stress rises for sysadmins in hybrid IT era

Last week
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Hpe

HPE complete care service: Refocused for your AI advantage

Last week
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
It service desk agent biometric facial scan secure auth workflow

1Kosmos adds identity checks to ServiceNow AI workflows

Last week
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
It sec ops room analysts lock network and jira style board view

Keeper connects Jira workflows with privileged access

Last week
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
German it admin remote support security dashboards multiplatform

TeamViewer enhances Microsoft Intune integration

Last week
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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.
Automated assembly line fixing cyber risks into secure shields

UpGuard unveils Risk Automations to speed cyber fixes

Last week
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
Modern office home desk zero trust ai network shield illustration

TCS, Zscaler expand partnership with AI workspace suite

Last week
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
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Atlassian brings AI agents to Jira with MCP support

Last week
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saas
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devops
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digital transformation
Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.
Kinetic

Kinetic IT named ServiceNow Asia Pacific Rising Star

Last week
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digital transformation
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partner programmes
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rpa
Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.
Modern it ops room dashboards cloud shields security triage flow

Contrast integrates with ServiceNow for app risk triage

Last month
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application security
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partner programmes
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devsecops
Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.
Tangled cloud network evolving into organized layered cloud system

Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Last month
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digital transformation
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martech
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physical security
Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.
Ian steward

GitLab expands MSP partner push for agentic AI control

Last month
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data protection
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digital transformation
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hyperscale
GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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uc
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smart cities
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digital transformation
ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
Modern office ai workflows chat support automating it hr tasks

ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
Nighttime enterprise it ops room ai dashboard team collab

Study finds AI adoption high but operations lag behind

Last month
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devops
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manufacturing
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digital transformation
Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.