Global Stories

It's not in the post: How an SMS document platform can streamline the contact centre

Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.

By Daniel Harding • 3 min read • Fri, 7th Aug 2020

Short Message Service

Top 10 tips on how Kiwi SMEs can utilise text messaging in a crisis

The current global COVID-19 crisis has meant businesses have needed to find new ways to communicate with their clients and customers.

By Shannon Williams • 2 min read • Tue, 5th May 2020

Supply Chain

Soprano Design updates enterprise messaging platform

Soprano Design has revamped its Soprano Connect platform, introducing RCS support, enabling businesses and governments to improve mobile interactions.

By Staff Writer • 2 min read • Mon, 20th Apr 2020

Malware

Australian professionals high target for cyber crims, new study shows

Aussie Infosec pros report highest phishing-led ransomware rates, underpinning urgent need for cyber education.

By Catherine Knowles • 2 min read • Thu, 30th Jan 2020

Endpoint Protection

How SMS became the trusted mode of customer communications

About 90 percent of text messages are read within three minutes of receipt and we're seven times more likely to respond to a text than an email.

By Richard Favero • 4 min read • Thu, 31st Oct 2019

Short Message Service

Soprano Design to launch new digital and social channels

Soprano Design to launch new digital channels, blending enterprise and social messaging. Soprano Connect to be available globally, boosting interaction.

By Sara Barker • 3 min read • Wed, 9th Oct 2019

Phishing

Extreme phishing: The rise of SMS scams & SMiShing around the globe

Like phishing, SMiShing are scams that encourage users to urgently click on a link or respond directly with their personal and sensitive details.

By Tim Dillon • 3 min read • Wed, 18th Jul 2018

Unified Communications

Surging demand among businesses for more interactive enterprise messaging

Ovum's survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.

By Ashton Young • 3 min read • Tue, 25th Jul 2017

Disaster Recovery

To speed up crisis response - just get texting, says Soprano

Australian software design firm, Soprano Design, has added its crisis management tool, RapidAlert, to the Mobile Enterprise Messaging Suite (MEMS).

By Julia Gabel • 2 min read • Tue, 4th Apr 2017

Phishing

Proofpoint discovers SMS phishing app targeting Chinese language users

A mobile malware masquerading as a point-of-sale management app is targeting users in China & Mandarin-speaking regions, Proofpoint recently reported.

By Sara Barker • 2 min read • Wed, 22nd Mar 2017

Short Message Service

Mission complete: CLX Communications fully aquires Mblox

CLX communications acquired Mblox in May of this year, but it was only two days ago that it gained access to 100% of the shares it has in the company.

By Sam Worthington • 2 min read • Thu, 14th Jul 2016