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User experience (UX) stories

FIS launches Digital One Commercial in Asia-Pacific
Fintech

FIS launches Digital One Commercial in Asia-Pacific

The platform targets banks juggling separate systems across APAC, where technology spending is rising as lenders race to simplify business services.

By Karen Joy Bacudo • 3 min read • Yesterday
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • 2 days ago
10ZiG adds multilingual support across endpoint software
Customer Experience

10ZiG adds multilingual support across endpoint software

The move could ease deployment and support for IT teams managing dispersed fleets across Europe, where local language tools are increasingly important.

By Sean Mitchell • 4 min read • 2 days ago
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • 3 days ago
name.com signs AI platform deals to embed domain access
Software-as-a-Service

name.com signs AI platform deals to embed domain access

Users of AI build tools will be able to register domains without leaving the platform as Name.com expands its integration push.

By Sean Mitchell • 4 min read • 3 days ago
MedPlanner adds personalised health tools to AskHEMI
Data Privacy

MedPlanner adds personalised health tools to AskHEMI

Free updates let AskHEMI users upload test results and prescriptions, while medication reminders aim to improve day-to-day treatment adherence.

By Sean Mitchell • 3 min read • 3 days ago
Fintech growth exposes security & finance weaknesses
Data Protection

Fintech growth exposes security & finance weaknesses

Rising use of digital payments is forcing fintechs to tighten controls as executives warn that weak access, AI and fraud defences are exposing customers.

By Karen Joy Bacudo • 6 min read • 3 days ago
Volante launches Vol360i AI to automate payments ops
Platform-as-a-Service

Volante launches Vol360i AI to automate payments ops

Banks could cut payment failures and manual repairs as Volante rolls out AI agents aimed at lifting processing rates above 95%.

By Karen Joy Bacudo • 4 min read • 4 days ago

Stories from Other Regions

User experience (UX) stories

Scran launches cooking app for neurodivergent users
Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • Today
UK shoppers embrace AI, but trust remains a hurdle
Data Protection

UK shoppers embrace AI, but trust remains a hurdle

Trust gaps are slowing AI shopping adoption, with only 41% of UK users willing to let tools complete a full purchase journey.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Amazon rolls out Alexa+ in Australia via Early Access
Data Protection

Amazon rolls out Alexa+ in Australia via Early Access

Non-Prime users will face an AUD $29.99 monthly fee once Amazon's upgraded voice assistant moves beyond Early Access in Australia.

By Mark Tarre • 4 min read • Yesterday
The customer experience gap in cross-border payments
Fintech

The customer experience gap in cross-border payments

Delayed cross-border payments are costing banks millions and leaving businesses chasing funds they cannot trace.

By Yasmine Amani • 5 min read • Yesterday
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • 2 days ago
Data Energy adopts recurring Pay by Bank for billing
Fintech

Data Energy adopts recurring Pay by Bank for billing

The switch should cut missed payments and manual billing work for heat network customers, while reducing service interruptions from failed top-ups.

By Karen Joy Bacudo • 3 min read • 2 days ago
Authsignal launches digital credential checks in NZ
Biometrics

Authsignal launches digital credential checks in NZ

Businesses in New Zealand can now verify wallet-held IDs on one integration, with age checks possible without revealing full identity.

By Sean Mitchell • 4 min read • 2 days ago
ConnexPay launches Hotel PayValet for travel managers
Data Analytics

ConnexPay launches Hotel PayValet for travel managers

Travel managers could cut front-desk payment failures as virtual card details are verified before travellers arrive, reducing support and reconciliation work.

By Karen Joy Bacudo • 3 min read • 3 days ago
UK consumers say 75% of marketing feels irrelevant
Customer Experience

UK consumers say 75% of marketing feels irrelevant

Irrelevant messages are pushing UK shoppers to tune out, with 35% more likely to unsubscribe after poor or repetitive marketing.

By Sofiah Nichole Salivio • 3 min read • 3 days ago