Virtual Assistant stories
![Story image](../../../../../uploads/story/2024/07/25/preview_techday_4ce54c3b081edc4de2df.webp)
DBS to launch Gen AI-powered customer service assistant
Thu, 25th Jul 2024
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cx
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martech
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ai
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
![Story image](../../../../../uploads/story/2024/06/13/preview_techday_7e61b0464fa7b0a9b3fb.webp)
Diligent unveils AI suite to enhance risk management for GRC pros
Thu, 13th Jun 2024
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dei
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risk & compliance
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ai
Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.
![Story image](../../../../../uploads/story/2024/05/08/preview_img-6Gz9RqUndDuiCTwJCwYFLGj8.webp)
Booking.com launches AI Trip Planner in New Zealand
Wed, 8th May 2024
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cx
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martech
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ai
Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.
![Story image](../../../../../uploads/story/2024/03/27/preview_img-Q1g3LThtLQaUHcTF9a1EeS0b.webp)
Unit4 unveils Smart Automation Services for business efficiency boost
Thu, 28th Mar 2024
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ai
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analyst report
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idc
Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.
![Story image](../../../../../uploads/story/2024/03/05/preview_img-VFSkAgwQYWXypef2r0ORFL6n.webp)
Sage reveals AI-powered assistant for accounting & finance sector
Tue, 5th Mar 2024
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data protection
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encryption
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ai
Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.
![Story image](../../../../../uploads/story/2024/01/18/preview_img-WpvYDg7qAN8dXa08XJmMkEHb.webp)
Cognizant and Microsoft launch AI-powered 'Innovation Assistant'
Thu, 18th Jan 2024
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data privacy
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ai
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collaboration
Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.
![Story image](../../../../../uploads/story/2023/12/18/preview_image003.webp)
Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023
Mon, 18th Dec 2023
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edutech
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uc
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iot
Mitch Locsin of PLDT Enterprise champions innovation and transformative leadership for the Philippines' digital future at PH Digicon 2023.
![Story image](../../../../../uploads/story/2023/10/06/preview_GettyImages-1197780081.webp)
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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cx
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digital transformation
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martech
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
![Story image](../../../../../uploads/story/2023/07/21/preview_GettyImages-1397925240.webp)
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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uc
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fintechs
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
![Story image](../../../../../uploads/story/2023/03/28/preview_GettyImages-968113166.webp)
Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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martech
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cx
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ai
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
![Story image](../../../../../uploads/story/2023/03/22/preview_GettyImages-1154359924.webp)
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
![Story image](../../../../../uploads/story/2023/01/27/preview_GettyImages-1401465285.webp)
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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data analytics
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martech
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cdp
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
![Story image](../../../../../uploads/story/2022/12/30/preview_GettyImages-1202210366.webp)
Voice recognition software market to hit $10.5 billion by 2030
Fri, 30th Dec 2022
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biometrics
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ai
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voice recognition
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
![Story image](../../../../../uploads/story/2021/10/12/preview_GettyImages-1127447326.webp)
Vonage launches AI Virtual Assistant for better unified comms
Tue, 12th Oct 2021
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uc
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open source
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ai
Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.
![Story image](../../../../../uploads/story/2021/07/29/preview_GettyImages-1206801125.webp)
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Thu, 29th Jul 2021
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ai
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manageengine
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zoho
Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.
![Story image](../../../../../uploads/story/2021/06/28/preview_GettyImages-1286232669__1_.webp)
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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uc
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martech
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ai
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
![Story image](../../../../../uploads/story/2021/01/22/preview_GettyImages-1195201569.webp)
Kiwi company builds AI assistant with IBM Watson
Fri, 22nd Jan 2021
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edutech
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ai
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ibm watson
Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.
![Story image](../../../../../uploads/story/2020/05/19/preview_GettyImages-983456560.webp)
Lucidworks develops deep learning solution to make chatbots smarter
Tue, 19th May 2020
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uc
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cx
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martech
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
![Story image](../../../../../uploads/story/2020/05/12/preview_GettyImages-1146115743.webp)
NZ-made virtual vet nurse launches to help struggling vets
Tue, 12th May 2020
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uc
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martech
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ai agents
A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.
![Story image](../../../../../uploads/story/2020/04/03/preview_GettyImages-1092920064.webp)
Ivanti launches automated assistants to empower IT teams
Fri, 3rd Apr 2020
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it automation
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ivanti
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virtual assistant
Ivanti introduces automated Ivanti Assistants, enhancing endpoint self-healing to support IT teams by proactively identifying and addressing user issues.