Virtual Assistant stories

The modern customers' opinion of chatbots and virtual agents are improving, according to a recent survey commissioned by the conversational AI platform Boost.ai.

Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power. 

"With one of the first Virtual Assistant products of its kind in the marketplace, Vonage is augmenting its already robust unified communication offering with intelligent conversational experiences to make better connections."

Zoho’s ManageEngine has updated the company’s AI assistant Zia with augmented analytical capabilities.

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.

Replikr, an IBM partner, is working with global quality assurance organisation Exemplar Global on Emma, a new AI that represents the first phase of scalable, personalised advice to Exemplar Global's user base.

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.

The Virtual Vet Nurse – named Sophie – is a conversational chatbot developed with Kiwi-grown technology, and is being launched this week free of charge ‘for the next couple of months’.

Ivanti has added new Ivanti Assistants to its portfolio of enterprise service management (ESM) solutions to bring endpoint self-healing capabilities to businesses.

TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.

With public safety virtual assistant ViQi, APX NEXT helps officers focus on what matters most.

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.

While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on. 

Have you ever interacted with a virtual assistant that has a female-based voice or look, and wondered whether there are implicitly harmful gender biases built into its code?

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.

Nestled amongst the valley and hills of Upper Hutt, one innovative business called Strictly Savvy is on call to help out businesses across New Zealand and the world.