Virtual Assistant stories
61% of customers prefer to speak with chatbots - study
The modern customers' opinion of chatbots and virtual agents are improving, according to a recent survey commissioned by the conversational AI platform Boost.ai.
Freshworks brings on new GPT-based enhancements to AI assistant
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Espria and Five9 to provide cloud contact centre solutions
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Zoom Virtual Agent launched to assist customers and employees
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
Voice recognition software market to hit $10.5 billion by 2030
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
Vonage launches AI Virtual Assistant for better unified comms
"With one of the first Virtual Assistant products of its kind in the marketplace, Vonage is augmenting its already robust unified communication offering with intelligent conversational experiences to make better connections."
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Zoho’s ManageEngine has updated the company’s AI assistant Zia with augmented analytical capabilities.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Kiwi company builds AI assistant with IBM Watson
Replikr, an IBM partner, is working with global quality assurance organisation Exemplar Global on Emma, a new AI that represents the first phase of scalable, personalised advice to Exemplar Global's user base.
Lucidworks develops deep learning solution to make chatbots smarter
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
NZ-made virtual vet nurse launches to help struggling vets
The Virtual Vet Nurse – named Sophie – is a conversational chatbot developed with Kiwi-grown technology, and is being launched this week free of charge ‘for the next couple of months’.
Ivanti launches automated assistants to empower IT teams
Ivanti has added new Ivanti Assistants to its portfolio of enterprise service management (ESM) solutions to bring endpoint self-healing capabilities to businesses.
Interview: Avaya seeks to improve employee experience with unified workspace
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
Nine reasons to launch an intelligent chatbot
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Motorola APX NEXT brings tech innovation to public safety
With public safety virtual assistant ViQi, APX NEXT helps officers focus on what matters most.
The future of CX: How to make chatbots work effectively in your organisation
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Virtual assistants could soon help those with mental illness
Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
Are they listening? Kiwis wary of smart devices
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Are AI assistants teaching girls to be servants?
Have you ever interacted with a virtual assistant that has a female-based voice or look, and wondered whether there are implicitly harmful gender biases built into its code?
You only get one chance to make a first impression
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
Upper Hutt business is Strictly Savvy about virtual assistants
Nestled amongst the valley and hills of Upper Hutt, one innovative business called Strictly Savvy is on call to help out businesses across New Zealand and the world.