Springboard, Cataleya to offer switching infrastructure solutions
The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.
Motorola Solutions celebrates 50 years in Malaysia
Motorola Solutions is celebrating its 50th anniversary in Malaysia, marking its evolution from a small semiconductor operation in 1972 to a mission-critical technology provider.
SecureCo and IBM partner to deliver Intelligent Voice Platform
The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.
Dubber acquires Notiv, adding AI-enabled transcription capabilities
“With Notiv, Dubber will now have the ability to automatically take notes and create action items on every call.”
Voice technology ‘no longer an option’ for businesses as COVID-19 propels market forward
Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.
Motorola updates tech for resource industry safety
Launches video and voice features to help resources companies adhere to face mask and social distancing rules.
Broadband data and voice minutes skyrocket as Auckland re-enters lockdown - Vodafone
Fixed broadband data is up 33% and voice minutes up 45%, as Aucklanders return to lockdown.
Ivanti Wavelink and Manhattan Associates tackle voice solutions for warehousing
Using Ivanti Speakeasy, customers in warehousing, transport and logistics, and retail who leverage Manhattan Associates' Warehouse Management System (WMS), now have access to voice-enablement with WMS integration.
Spark announces next phase of landline voice calling upgrade, ends voice-over-copper services
"We are giving notice that we will no longer be selling PSTN services in Devonport and Miramar from mid-August."
Research trials new way to stop voice spoofers in their tracks
“Voice spoofing attacks can be used to make purchases using a victim’s credit card details, control Internet of Things connected devices like smart appliances and give hackers unsolicited access to personal consumer data."
Vodafone switches on 4G VoLTE calling across NZ
Vodafone has upgraded its 4G Calling programme to provide ‘crisper, clearer’ phonecalls for Vodafone customers.
Customer Relationship Management
Natterbox launches solution to improve customer service efficiency
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
Christchurch startup looks to fix voicemail headaches
Vxt converts voicemails to text for users to read via app or email.
Vodafone begins 4G calling rollout
Vodafone has rolled out 4G Voice over Long-Term Evolution (VoLTE) calling across Auckland, with Wellington, Christchurch, and Queenstown soon to follow suit in December.
Amazon announces new Echo products, including Alexa features
Amazon has launched a new line-up of Echo devices, enabling users to access Alexa at home in different ways, as well as a range of Alexa features.
Red Box gains compliance boost with new partnership
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
Voice and digital assistants the next enterprise step for AI
As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.
The 2018 Canalys APAC Channels Forum keynote
There was a lot to unpack at the Canalys APAC Channels Forum keynote. This long-form piece tries to cover all the most relevant points for A/NZ.
New rapid voice cloning tech could spell end for voice authentication
Baidu unveiled a new system that can clone your voice using just 3.7 seconds of audio, a scary thought in the era of voice biometric authentication.
Spark & Ericsson partner up to deliver Kiwis a fully digital voice network
“Ericsson helped us deliver New Zealand’s very first analogue mobile network in the 1980s, and we’re pleased to be working with them again."
Software Defined Wide Area Network
VeloCloud's 'industry first' solution powers voice quality monitoring direct to SD-WAN
VeloCloud has unveiled what it calls an 'industry-first' SD-WAN solution to include Voice Quality Monitoring (VQM) capability.
Three revolutionary future products from Adobe's labs
We look at three up and coming Adobe products that will blow your mind.
Voice over Internet Protocol
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Blackboard's latest update is all about better communication
"Meaningful dialogues between peers, as well as between student and teacher, are the building blocks to an effective overall communication channel."