Voice AI Stories - Page 4

Asian Stories

Voice AI stories

Agora & FPT partner on AI for Southeast Asian banks

Agora and FPT join forces to deliver AI-powered voice, video and messaging for Southeast Asia's banks amid stricter digital regulations.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026

Fintech

Financial firms turn to autonomous AI to boost growth & efficiency

Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025

Global Stories

Voice AI stories

Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026

Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026

Data Protection

Cloudera brings AI inference & analytics on premises

Cloudera brings AI inference, analytics and visualisation into customer data centres, promising tighter control over sensitive enterprise data.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 10th Feb 2026

Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026

Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026

Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026

Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026

Digital Transformation

xAI raises USD $20 billion to expand Grok AI platform

Elon Musk's xAI raises USD $20 billion, turbocharging Grok model training and GPU build-out as rivalry in frontier AI heats up.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026

Unified Communications

Tata Communications acquires Commotion stake to boost AI push

Tata Communications acquires 51% stake in Commotion to enhance AI-driven customer interaction solutions across its global digital platforms.

By Kaleah Salmon • 3 min read • Fri, 5th Dec 2025

Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025

Large Language Models

Gradium secures USD $70 million to launch AI voice platform

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

By Melania Watson • 2 min read • Wed, 3rd Dec 2025