Voice of the Customer stories
Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.
Customer reviews have lifted Arctic Wolf to a top score in Gartner’s 2026 managed detection and response rankings, signalling buyer trust.
It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.
Customer reviews have lifted the New York data management firm’s profile as enterprises demand tools that span on-premises systems and cloud services.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Nozomi again lands in Gartner's Leaders quadrant for CPS protection, topping four key use cases in the 2026 Critical Capabilities report.
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
AlgoSec posts record 2025 as hybrid cloud surge drives 37% new business growth, strong ARR gains and rapid uptake of its Horizon platform.
UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
Rising demand for warehouse software is boosting Infios, which has again been ranked by Gartner as a Leader and Customers' Choice.
Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.
In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.
CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
Illumio earns Gartner Customers' Choice for network security microsegmentation, scoring 4.8 out of 5 with 98% willing to recommend.