Whatsapp Stories

Asian Stories

Whatsapp stories

8x8 adds customer context tools across support channels

Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Artificial Intelligence

One in five Singapore clinics lack own website link

Missing website links may be limiting Singapore clinics' visibility in AI search, with 21% of private listings on Google Maps lacking their own site.

By Mara Sugue • 4 min read • Last week

Digital Transformation

Global generative AI use hits 3.24 billion monthly

The shift is reshaping how people find information online, with web traffic down more than 10 per cent since ChatGPT launched and social use climbing.

By Mara Sugue • 5 min read • Last month

Crypto

Coinbase helps Singapore police curb crypto scam losses

Crypto scam losses in Singapore fell 43% as police and Coinbase teamed up to identify more than 720 potential victims and stop S$18.9 million in losses.

By Mara Sugue • 3 min read • Last month

Global Stories

Whatsapp stories

Digital Transformation

Twilio bets on conversation infrastructure for the agentic AI era

Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.

By Anthony Caruana • 4 min read • Last week

Marketing Technologies

9bot launches RSS-to-WhatsApp workflow for publishers

Publishing teams can now automate RSS links into WhatsApp groups, cutting manual posting while keeping editorial control with administrators.

By Sean Mitchell • 4 min read • Last week

Large Language Models

AI shopping assistants triple traffic, hitting retailers

Retailers face a fresh holiday-season test as agentic assistants surge, with Forter seeing orders from them more than triple in a month.

By Sean Mitchell • 4 min read • Last week

Balsio launches Workspaces for small business teams

Small businesses can now keep client chats separate from internal discussions as Balsio adds shared workspaces and WhatsApp interoperability.

By Sofiah Nichole Salivio • 3 min read • Last month

eCommerce

Explainer: Why Facebook is going to start charging many New Zealand small businesses

New subscription limits could leave Kiwi owner-operators paying up to NZD $883 a month to keep posting links to customers.

By Nik Dirga • 5 min read • Last month

Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Edge Computing

Asus unveils mini PC with 80 TOPS AI chip for local tasks

The compact desktop is aimed at businesses and developers wanting faster, private on-device AI, while reducing reliance on cloud services.

By Raphael Veloso • 4 min read • Last month

Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 30th Sep 2026

Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 30th Sep 2026

Stories from Other Regions

Whatsapp stories

Manufacturing

Bites raises USD $40 million to train deskless workers

The new money will fund US expansion and deepen its video-based platform for deskless staff, who often miss traditional corporate training.

By Karen Joy Bacudo • 5 min read • Today

YouTube

Young people plan to dodge social media ban, EE warns

Many families may need to prepare for children to shift to less regulated apps, as research shows 42% of teens expect to bypass the ban.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Application Programming Interface

Kudosity opens RCS testing for Australian businesses

Australian businesses can now prepare for richer customer messages as mobile networks inch towards wider RCS availability, with SMS fallback still available.

By Sean Mitchell • 4 min read • 3 days ago