Workforce Technology Stories

Global Stories

Workforce Technology stories

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

Oracle launches AI coaching assistant for managers

Managers can now get real-time guidance on staff talks and performance decisions as Oracle embeds coaching into its HR software.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Software-as-a-Service

Extending WFM Technology to the Retail Sales Floor

Retailers could improve retention and customer service by giving store staff mobile access to schedules, communications and training tools.

By Andy Nicholas • 4 min read • Yesterday

Digital Transformation

The workforce cost most APAC organisations are failing to measure

Preventable attrition, absenteeism and hiring inefficiency are costing APAC firms millions per 1,000 employees, new research shows.

By Brenton Smith • 6 min read • 2 days ago

Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Last week

Cloud Security

KnowBe4 wins Frost & Sullivan email security award

AI-driven phishing is forcing buyers to favour platforms that cut false positives and blend email defence with user training, Frost & Sullivan said.

By Mark Tarre • 4 min read • Last week

Data Analytics

TCS tops Everest Group's store services provider ranking

Stores are becoming a bigger tech battleground as retailers seek tighter links between operations, checkout and customer engagement.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Workforce Technology stories

Digital Transformation

US factory workers face widespread communication gaps

Most factory staff are hearing safety and policy changes only after they take effect, heightening the risk of delays, injuries and resignations.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

UK manufacturers slow hiring as AI use rises to 76%

Rising cost pressures are forcing factories to curb recruitment, even as most turn to AI to streamline operations and protect output.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Robotics

SkyKelpie trials autonomous cattle mustering in Queensland

The Queensland trials suggest drone herding could ease labour pressures on remote cattle stations, while keeping stockmen central to the task.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Unison moves core operations to TechnologyOne cloud

The cloud migration should cut system overhead and give staff faster access to information as Unison modernises back-office operations across its network.

By Mark Tarre • 3 min read • Yesterday

Fintech

Blue John launches GREY for people risk intelligence

Rising compliance pressure and AI-polished applications are pushing employers to rethink hiring, as Blue John targets regulated sectors with GREY.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

WorkPro improves platform for verified employment data

Workers could gain more control over verified employment records as WorkPro's new platform aims to cut repeated compliance checks across jobs.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Data Protection

Canadian tech firms face AI bias gap in HR policies

Bias concerns are mounting as most Canadian tech firms use AI in HR, while many lack safeguards to prevent discriminatory decisions.

By Mark Tarre • 4 min read • Last week

Digital Transformation

UK tech workforce hits 2.15 million as demand grows

Demand for digital skills is tightening hiring across UK industries, with tech roles now making up 6.4% of jobs and paying 53% more.

By Mark Tarre • 3 min read • Last week

Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Australian frontline workers flag HR system frustration

Frontline staff are more likely to feel overburdened and burned out as satisfaction with HR tools lags far behind managers' views.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Last week