New tools for Zoho Desk revealed for global market
These developments have been put in place to help customer service agents to improve engagement and deliver better customer experiences.
Zoho announces finance platform achieves 50% YOY revenue growth
"Over the last 12 months, we've seen a huge influx of clients seeking out Zoho's Finance Platform. It's been a pronounced trend."
Zoho One turns five, records growth and upmarket momentum
50,000 organisations trust the breadth, depth, and value of Zoho One to run their businesses, as noted by the company.
ManageEngine’s CloudSpend available for Microsoft Azure
ManageEngine has announced the availability of CloudSpend, its cloud observability and cost optimisation platform, for Microsoft Azure.
ManageEngine wins big in IDC MarketScape assessment
ManageEngine's Endpoint Central service has been recognised as a leader by IDC MarketScape in several categories including Internet of Things device deployments and UEM software for SMEs.
Zoho Corp launches new e-learning tool, TrainerCentral
"TrainerCentral offers all the necessary tools to build a website, set up a business, and create online courses, giving our trainers time to focus."
Acceleration of digital tools in COVID-19 pandemic increased risk of cyber crime
The recent World Economic Forum Global Risks Report 2022, which was published this week, contained several warnings about the state of data usage and prioritisation on cyber security.
Remote employee surveillance is dangerous territory
Electric monitoring of home workers by companies is rising rapidly with more bosses using software to monitor remote workers.
At least nine global organisations compromised by new active cyber-espionage campaign
A new active cyber-espionage campaign has compromised global organisations in the defence, education, energy, healthcare and technology sectors.
Zoho launches major enhancements to operations platform
Global technology firm Zoho has released new apps and services for Zoho One, its operating system for business.
Zoho's ManageEngine positioned in the 2021 Gartner Magic Quadrant
ManageEngine has announced it's been positioned in the 2021 Gartner Magic Quadrant for Unified Endpoint Management Tools.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Zoho launches CRM design studio to simplify personalisation
Canvas for Zoho CRM is a design studio for CRM personalisation. It enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement.
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Zoho’s ManageEngine has updated the company’s AI assistant Zia with augmented analytical capabilities.
Zoho finds ANZ organisations use AI significantly more than two years ago
According to a survey conducted by the Zoho Corporation, more than 86% of ANZ based organisations are using AI more than they did two years ago.
Zoho launches BI platform infused with AI and data analytics
"For data to be a true catalyst of business growth, there can't be any gaps in the collection, management, or analysis process."
Zoho's CRM app Bigin a hit with small businesses during pandemic
More than 7,500 customers have signed up to Bigin in less than a year, Zoho reports.
Zoho releases collaboration platform to meet 'changing nature of work'
"The nature of work has undeniably changed, and Workplace has grown to meet that change," comments Zoho chief strategy officer Vijay Sundaram.
How do Australia's rural businesses survive in challenging times? Side hustles
When faced with significant challenges almost half of Australia's rural-based small business leaders are starting, or intend to start, side hustles to support household income.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
How Australian IT management can use external data to power internal AI tools
Seeking innovative ways to enjoy the powerful advantages finely honed AI tools can offer should be an incentive for providers that hope to survive and thrive in the 2020s and beyond.
LogMeIn announces marketplace and new integrations
New integrations for the GoTo portfolio include Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi.
ManageEngine leverages AU data centres to bring data closer to home
ManageEngine is leveraging two Australian data centres to host its cloud-based IT management applications.
ManageEngine launches holistic take on privileged access security
PAM360 provides governance over privileged access entitlements, correlation of privileged access data with other IT management platforms.