Latest news - Page 142
Delivery delays during holiday season could damage brands' reputation - survey
Thu, 9th Dec 2021
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supply chain & logistics
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ecommerce
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christmas
Businesses need to ensure consumers are aware of the cutoff points for package deliveries before the holiday season, or they risk losing customers.
How retailers can transform using data in the cloud
Wed, 8th Dec 2021
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data analytics
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martech
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planning
Cloud can do much more than reduce a retailer’s cost of computing and data storage. In fact, it can offer new experiences to both employees and customers.
Employers looking to mesh technology with hybrid working following COVID-19 lockdowns
Wed, 8th Dec 2021
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hybrid & remote work
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wfh
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jll
The hybrid work model is rapidly gaining popularity, prompting new office designs and technology adoption, according to a study by JLL.
SAP Concur releases guide to navigating disaster resilience
Tue, 7th Dec 2021
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fintech
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risk & compliance
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hybrid & remote work
SAP Concur has released its findings on the impact of COVID-19 on businesses and has created a guide on navigating disaster resilience.
Back in style: Virtual try-on tech making waves on social media
Tue, 7th Dec 2021
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software development
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cloud services
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social media
Virtual try-on tech becomes latest trend in online shopping market with Zyler reporting half a million outfits tried on in one week.
The year ahead: Unpacking customer engagement and loyalty trends for 2022
Mon, 6th Dec 2021
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data analytics
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fintech
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cx
Loizou and Toolin predict key trends driving customer engagement and loyalty, including customer data activation and unique rewards.
Online shopping: Mobile traffic soars but consumers still prefer to buy via desktop - Contentsquare report
Mon, 6th Dec 2021
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martech
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ecommerce
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digital marketing
Consumers may be turning to their mobiles to browse online stores, but desktop still rules the roost when it comes to making actual purchases.
App tourism is on the rise according to new report
Fri, 3rd Dec 2021
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data analytics
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martech
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planning
App Annie and AppsFlyer have released a report on the impact of COVID-19 on the app marketing industry in Australia and New Zealand.
Retail sector set to account for almost half of embedded finance market
Fri, 3rd Dec 2021
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fintech
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bnpl
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healthtech
Embedded finance is projected to be worth US$3.5 trillion to the global retail sector, accounting for 49% of the market within a decade, says Mambu report.
Pegasystems launches AI-powered customer journey capability
Fri, 3rd Dec 2021
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crm
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cx
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martech
Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.
Record number of cyberattacks over Black Friday weekend
Fri, 3rd Dec 2021
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ddos
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cyber attacks
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link11
Record number of cyberattacks hit companies during Black Friday weekend, with DDoS attacks flooding the internet, says IT security provider Link11.
How retailers can accelerate their business through card-linked loyalty programs
Thu, 2nd Dec 2021
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data analytics
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martech
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planning
Card-linked loyalty programs offer a seamless way for retailers to build stronger customer relationships. Find out the benefits in this article.
Zoom unveils a load of new updates and features
Wed, 1st Dec 2021
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uc
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hybrid & remote work
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voip
Zoom has unveiled a raft of new updates and features to its platform, including enhanced slide control, advanced polling, and attendance status.
Singapore & UK Govts boost digital identity, cybersecurity & digital trade cooperation
Wed, 1st Dec 2021
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cybersecurity
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government
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trade
The MOUs are designed to advance the two countries’ relationships in the three areas and make it easier for both countries to trade with each other.
Mobile eCommerce: In-app shopping set to reach an all-time high
Wed, 1st Dec 2021
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martech
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commerce systems
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shopping
In-app shopping set to reach all-time high as mobile commerce continues to dominate, according to a study by Adjust and Sensor Tower.
Adobe: Digital the way forward as hybrid workforce persists post-pandemic
Wed, 1st Dec 2021
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document management
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ecm
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martech
Most workplaces in 2021 can be characterised by its digitally driven workflows, virtual meetings, interactions and collaborations.
Sales professionals struggling to be relevant in a hybrid 'virtual' selling world
Wed, 1st Dec 2021
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crm
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cx
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martech
COVID-19 has accelerated the shift to hybrid work, impacting buyer and seller relationships, says a report by Wyda. #SalesTraining #HybridWork.
Is your online shopping as anonymous as you think? New research reveals shock analysis
Tue, 30th Nov 2021
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vpns
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data privacy
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ecommerce
With Cyber Monday and Christmas shopping still in full swing, new research has revealed that you may not be as anonymous as you think when you shop online.
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
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crm
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uc
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cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
2021 the year of retention for retailers - report
Mon, 29th Nov 2021
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bnpl
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bigcommerce
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online shopping
Flexible payment options and transparent delivery are key factors driving online shoppers in Australia and New Zealand, says BigCommerce report.