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Adyen has signed a partnership with point-of-sale provider Raptor that embeds payment processing into Raptor's systems for service and hospitality businesses across Asia Pacific.
Raptor serves more than 7,000 businesses in the region. The company said it has operated since 2001. The tie-up uses Adyen for Platforms, Adyen's product for payment services inside software platforms.
The companies said the integration lets Raptor's users manage payments alongside day-to-day operations within the same system. Raptor said merchants can also generate consolidated payment reports. The companies said the reports give a cross-channel view that covers both online and in-person payments.
Reconciliation focus
The partnership targets payment reconciliation, which many small and medium-sized businesses cite as a persistent problem. Adyen referenced a YouGov survey it commissioned. It said 75% of Singaporean SMBs surveyed considered payments reconciliation across channels a major pain point.
Many hospitality and service operators now take bookings and deposits online while also taking walk-in payments at physical locations. These operators often accept a mix of local and international payment methods. This mix can create separate reporting systems and disconnected datasets across channels.
Raptor and Adyen said the embedded model gives merchants a single place to track transactions across physical and digital touchpoints. They also highlighted the ability to offer a range of payment methods through Adyen.
In the same YouGov survey, Adyen said 29% of surveyed Singaporean SMBs viewed the support of varied payment methods as the most important feature offered by software-as-a-service platform providers.
Raptor strategy
Raptor positioned the agreement as part of a broader shift in software platforms that serve small businesses. The company said it wants payments to sit closer to operational tools such as point-of-sale systems.
"For more than 20 years now, we've championed technology as a competitive asset," said Leslie Tan, Founder, Raptor. "Embedding payments is the natural evolution of that philosophy. Partnering with Adyen allows us to bridge the gap between operations and finance, providing SMBs with a unified platform that doesn't just support their business - it accelerates it."
The partnership gives Raptor a payments partner that operates across multiple markets. It also places Adyen more directly inside the workflows of service businesses that rely on point-of-sale tools for bookings, staffing and customer management.
For Adyen, the relationship expands distribution through a platform that already sells into hospitality and services across several countries in South East Asia. Raptor said it has a strong presence in Malaysia, Indonesia and the Philippines, alongside its Singapore headquarters.
Merchant example
Natureland, a Singapore massage and wellness spa operator, plans to use the embedded payments offering as it adds an online reservation system. The company operates 15 outlets across Singapore and targets both residents and visitors.
Natureland said it will launch an online reservation system in 2026 across its outlets. The company said customers will be able to secure bookings by paying a deposit using their preferred payment method.
"Digitalization is a key focus for us as we continue to evolve our operations," said Fion Wu, Managing Director, Natureland. "Strengthening our payment capabilities is part of this focus, as it enables us to offer customers a secure and smooth payment experience across our outlets."
Natureland's move highlights a wider trend among service businesses that historically relied on walk-in traffic and on-site payments. More operators now combine online booking flows with physical service delivery. That shift increases the importance of consistent transaction tracking across channels.
Regional push
The companies described the partnership as covering Asia Pacific. Raptor's user base spans service and hospitality, which includes food and beverage operators and other customer-facing businesses that rely heavily on point-of-sale technology.
"Collaborating with Raptor allows us to bring our payments innovation to a broader spectrum of businesses across the region," said Ben Wong, General Manager of Southeast Asia and Hong Kong, Adyen. "Additionally, when traditional service providers evolve into fintechs, they do more than just retaining their platform users; they fuel a more resilient and scalable merchant ecosystem."
Raptor said it will offer embedded payments services to its platform users through the Adyen partnership.