Medallia has announced Mark Bishof as its new Chairman and Chief Executive Officer, marking a significant change in its leadership structure.
Bishof joins Medallia with over four decades of experience in the software industry, having previously served as Chief Business Officer at Qualtrics and Chief Executive Officer at Clarabridge. He succeeds Mike Lipps, who will continue to serve on Medallia's board as a Thoma Bravo Operating Partner.
"I am honoured and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data," said Bishof. "Medallia has always been a customer-centric and forward-thinking company dedicated to helping enterprises fulfil their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the backing of a world-class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space."
Under Bishof's leadership, Clarabridge transitioned from a customer experience text analytics firm to a leader in conversational AI. His experience also includes leadership positions at Flexera Software, Macrovision, IBM, Crossworlds Software, and Deloitte Consulting.
Lipps voiced his support for Bishof's appointment: "We are thrilled to welcome Mark to Medallia, and I look forward to working closely with him as we strengthen and expand our business and platform. He is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well-positioned for success in this next phase of our story and are ready to take charge of our future and deliver differentiated value for our clients."
Thoma Bravo's Founder and Managing Partner, Orlando Bravo, also commented on the leadership change: "For over 20 years, I've had the pleasure of working with Mark and seeing his outstanding leadership in action. In a sector poised for transformation, we see incredible opportunity for Medallia and are excited for this next phase of growth underpinned by Mark's leadership and the world-class team he has assembled."
Medallia has made several other strategic leadership appointments. Sid Banerjee, co-founder of Clarabridge, has been appointed Chief Strategy Officer, where he will focus on Medallia's AI innovation agenda. Bas Brukx has taken on the role of Chief Financial Officer, coming from Therapy Brands and previously serving as CFO at Clarabridge and Allego. Ram Ramachandran has been appointed Chief Transformation Officer, following his tenure as President of CareJourney and Chief Technology Officer at Clarabridge. Karl Knoll joins as General Counsel, and Jamie Hunter takes the position of Chief of Staff and Head of Corporate Development, following her previous role as Chief Operating Officer at Emburse.
"I am thrilled to bring these seasoned industry leaders together and pair them with Medallia's team and long history of innovation in customer experience and AI," said Bishof. "The world is changing, and our vision is to accelerate our clients from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers."
Scott Crabill, Managing Partner at Thoma Bravo, expressed his gratitude towards Lipps: "I want to thank Mike for his leadership and for ensuring this is a truly seamless transition so we can hit the ground running. I look forward to working closely with Mark, Mike, and the Medallia team to drive even greater innovation and value for their customers."
