Riskified & HUMAN join forces to tackle AI-driven eCommerce risks

Riskified has announced a partnership with HUMAN Security to help merchants manage risks and opportunities created by the rise of AI shopping agents in eCommerce.

The collaboration between Riskified, which provides eCommerce fraud prevention and risk intelligence, and HUMAN Security, a cybersecurity company, is focused on advancing a unified security framework for merchants participating in agentic commerce channels. Both companies will leverage their AI platforms and network insights in a joint effort to help merchants address the challenges of increased AI-driven transactions.

Online consumers are rapidly adopting large language models (LLMs) such as ChatGPT, Claude, Gemini, Grok, Llama, and Perplexity to research products, compare prices, and identify deals. This trend is gaining pace as LLM providers enhance browser experiences and integrations, broadening the impact of AI on eCommerce behaviour. However, as AI agents become intermediaries in shopping decisions and purchases, merchants face new risks as well as opportunities.

Changing risks

Traditional, rules-based fraud management tools often rely on behavioural signals from human shoppers. When an AI agent conducts a transaction, these signals can be absent, leading to increased false declines or undetected fraud. Merchants adopting AI-driven shopping features can potentially win new customers and improve conversion rates, but they also encounter risks such as revenue loss, inventory manipulation and reputational harm.

Data from Riskified's merchant network highlights the risks associated with LLM-referred web traffic. LLM-referred traffic for a large ticketing merchant was found to be 2.3 times riskier than traffic originating from Google search, and for an electronics merchant, AI-driven traffic was 1.8 times riskier. Riskified also reports early signs of automated reseller arbitrage, where AI agents purchase inventory rapidly to resell at higher prices via fraudulent storefronts recommended by other agents.

Such activities can undermine pricing strategies, damage customer trust, and result in substantial financial losses if not properly managed.

New solutions

Riskified is introducing a suite of new products and tools designed to help merchants monitor and control eCommerce orders emanating from AI shopping agents while preventing fraud and policy abuse. Announced solutions include AI Agent Approve, which enables merchants and LLMs to interact securely with Riskified's APIs through a package available on AWS Marketplace; AI Agent Intelligence, offering dashboard monitoring of eCommerce orders originating from AI agents; and AI Agent Policy Builder, which detects and enforces policies related to returns abuse, reseller arbitrage and promotional abuse.

The partnership allows merchants to apply consistent trust policies and automated transaction decisions across both human and AI-driven interactions, supported by HUMAN's recently launched Sightline platform featuring AgenticTrust and Riskified's expertise in chargeback and policy abuse prevention.

"In a world where AI agents transact on behalf of individuals, resolving identity and trust becomes more complex. By working with HUMAN and developing new agentic tools and capabilities, we give merchants a way to safely embrace this shift, turning what could be a threat into a new, profitable digital channel," said Assaf Feldman, CTO and Co-Founder of Riskified.

John Searby, Chief Strategy Officer at HUMAN Security, added, "We are incredibly excited to be working with Riskified as a launch partner, bringing together HUMAN Sightline featuring AgenticTrust with their eCommerce risk management expertise to help establish a trusted ecosystem for agentic commerce. HUMAN provides the trust layer and visibility to identify and govern AI shopping agent interactions, empowering merchants to set and enforce 'trust or not' policies."

Searby continued, "Riskified brings deep expertise in eCommerce transaction fraud prevention, chargeback protection, and policy abuse prevention. Together, we enable merchants to approve more legitimate AI-driven orders, reduce false declines, and protect margins, setting the standard for how agentic commerce can grow safely and profitably."

By combining Riskified's and HUMAN's technologies and expertise, the two companies aim to help merchants confidently manage the ongoing evolution of eCommerce as AI agents play a larger role in online shopping and digital transactions.