8x8 stories - Page 2
8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
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8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
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8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
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8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
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8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
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8x8 CEO Dave Sipes says the recognition validates the company's commitment to the four pillars of great customer service.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
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CCEP Indonesia has onboarded 8x8's SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
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8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
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Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
8x8 announces change of CEO
Tue, 15th Dec 2020
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Dave Sipes appointed CEO of 8x8; company reaffirms Q3 and full-year fiscal 2021 guidance. Sipes was formerly COO of RingCentral.
8x8 makes raft of updates to platform
Wed, 9th Dec 2020
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8x8 is enhancing its communications platform with new cloud features, including improved security, collaboration, and user interface updates.