AI Adoption stories - Page 20

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

Thoughtworks marks Agile Manifesto's 25th anniversary with an AI-focused retreat rethinking how software is built, governed and delivered.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.

As AI spreads across business, experts warn high-stakes boardroom decisions demand slower, explainable tools that enhance human judgment.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Cognizant and Uniphore ally to build small-model, sector-specific AI tools for tightly regulated fields, starting with life sciences and banking.

Tata Communications has rolled out an AI-ready multi-cloud suite to help APAC enterprises scale hybrid AI with integrated network, edge and visibility.

OpenAI will levy a 4% fee on Shopify merchants for sales made via ChatGPT's integrated instant checkout from late January 2026.

Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.

Data Privacy Day warns AI and cloud adoption is racing ahead of data governance, as boards and regulators demand proof of control.

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

Okta warns APAC firms that rapid AI adoption is outpacing governance and identity controls, leaving “shadow AI” and non-human access unchecked.

NTT DATA strikes multi-year AWS deal to drive agentic AI and cloud modernisation for heavily regulated Asia-Pacific enterprises.

AI use is now near universal in Singapore, but few organisations can show strong returns as data complexity and security risks bite.

Litera launches a hybrid AI upgrade for its Kira contract tool, promising 90%+ accuracy and new generative features planned for 2026.

AI security fears and rapid release cycles are pushing firms to demand faster, deeper pentesting - and many are ready to ditch existing vendors.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.