eCommerceNews Asia - Technology news for digital commerce decision-makers

Aparna Gray stories

Aparna Gray is a distinguished writer with a keen interest in the dynamic realm of digital marketing and technology in commerce. Her expertise shines through in her analytical pieces that dissect key trends and practices in the industry.

With an eye on future developments, she offers insights into the burgeoning eCommerce landscape in Southeast Asia, and the critical role of marketing automation to capitalize on significant shopping events. Aparna's interests evidently include the transformational effects of artificial intelligence and machine learning on online retail, as well as the pressing need for retailers to adopt comprehensive omnichannel strategies to meet consumer expectations.

Through her work, Aparna has become an influential voice in understanding how companies can bridge the disconnect between customer expectations and the shopping experience they encounter. Her articles are a resource for businesses striving to understand and adapt to the fast-paced changes in the digital commerce space.

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IWD 2024: How technology is helping accelerate women's progress today
Thu, 7th Mar 2024
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edutech
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telemedicine
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leadership
IWD 2024 underscores the critical role of technology in accelerating women's progress, through enhanced access to education, healthcare, economic empowerment and leadership opportunities.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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Nine marketing automation best practices to implement ahead of 9.9 super shopping day
Wed, 24th Aug 2022
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shopping
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sales
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customers
According to the Euromonitor International report, eCommerce sales in SEA are expected to reach $166 billion by 2026, following a 30% rise in 2021.
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Dotdigital report helps companies to better serve customers
Thu, 10th Mar 2022
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crm
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cx
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martech
Dotdigital has released a new report to help companies bridge the gap between what their customers expect of them and what they experience in reality.
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APAC retailers lagging in omnichannel capabilities
Mon, 23rd Nov 2020
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martech
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omnichannel
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cx
Online retailers in Asia Pacific lead in user experience but lag in omnichannel capabilities, according to new research from dotdigital.
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The enormous impact of AI and machine learning on eCommerce
Tue, 1st Sep 2020
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crm
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cx
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martech
Australians are spending billions on online shopping, and AI and machine learning are crucial for businesses to enhance customer experiences.