Automation stories - Page 107

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

Myrna Soto, a cybersecurity industry veteran, joins Vectra's leadership team and board of directors as a key advisor to support accelerated growth plans.

Automating your enterprise's finance function is a savvy move, but careful planning and execution are crucial.

Researchers at Group-IB have uncovered that Classiscam, a sophisticated scam-as-a-service operation, has expanded to Singapore.

Over 63 million jobs in the Asia Pacific could be lost to automation by 2040, according to a new report by Forrester.

NOVATION has announced the release of DataVio, its cloud-based solution for helping businesses automate the processing and extraction of data.

UK Public Sector Faces Digital Transformation Challenges, Highlighting the Need for Improved Customer Experience and Efficient Services.

The pandemic has accelerated the transformation of the healthcare industry, with a new study revealing that CEOs believe change is vital.

Consumers will engage with new brands across all channels, including online, in-store and social media, as long as the content is relevant and trustworthy.

Oracle has unveiled the next generation of Fusion Sales, an application that automates sales and identifies the opportunities worth pursuing.

AI is now being used in at least one business function by 56% of companies worldwide. Of these, contact center automation is the third-most prevalent use.

Organisations often struggle to find important information among vast amounts of data. An information management platform can solve this problem.

New Relic launches Agentless Monitoring for SAP Solutions, providing observability without intrusiveness for customers' SAP infrastructure and applications.

Today's fragmented sales environment presents new challenges and opportunities for brands, who must now do more to meet heightened customer expectations.

Small security teams face unique challenges that put them at greater risk than larger enterprises, according to a survey by Cynet.

8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.

Infovista Ativa combines in a single cloud-native framework, traditionally separate Assurance and Operations capabilities.

Aera Technology is transforming the future of work through Decision Intelligence, enabling companies to automate and speed decision-making at scale.

A new report by Infovista has found that making modelling more precise in RAN planning and designing can foster major CAPEX savings for mobile operators.

Western Union has successfully implemented a strategic intelligent automation programme from SS&C Blue Prism and its certified partner, ISG.