Chatbots stories - Page 16

At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

Commenting on the release, ADAPT's Matt Boon says economic headwinds have led to a rapid rethink of existing and planned IT priorities.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Globalization Partners (G-P) has unveiled the next generation of its Global Employment Platform with a range of new capabilities.

The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.

Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.

When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.

Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.

More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.

Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.

Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.

One third of business leaders admit that over 50% of their decision-making process is based on emotional response when choosing a network provider.

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.

Cyara unveils new chatbot testing features in latest release of Cyara Botium, offering comprehensive, automated chatbot testing and assurance.

Intel says the four kits available to download are designed to make AI more accessible to organizations in on-prem, cloud and edge environments.

Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.

Siemens is expanding its partnership with NVIDIA to enable the industrial metaverse and increase the use of AI-driven digital twin technology.

Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.