Chatbots stories - Page 17
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
#
uc
#
martech
#
omnichannel
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
#
data analytics
#
martech
#
personalisation
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
New Zoom virtual agent aims to transform customer support
Thu, 26th Jan 2023
#
uc
#
cx
#
martech
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.
The factors that will shape cloud computing in 2023
Wed, 25th Jan 2023
#
cloud security
#
finops
#
clean technologies
2023 will be a pivotal year for cloud computing with some of the key trends from previous years even more relevant due to the effects of the economic downturn.
Don't allow bad data to ruin your digital twin plans
Thu, 19th Jan 2023
#
virtualisation
#
uc
#
data analytics
Organisations need data management tools to root out poor quality data and stop it from influencing virtual simulations.
MyRepublic Digital transforms telecommunications market with Boomi
Fri, 13th Jan 2023
#
uc
#
agentic ai
#
myrepublic
MyRepublic Digital has implemented Boomi's AtomSphere Platform to improve efficiency and deliver a better experience for customers.
Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
#
uc
#
data analytics
#
ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
Programming, writing and research skills in hot demand
Fri, 6th Jan 2023
#
ai
#
software development
#
agentic ai
Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
#
data analytics
#
cx
#
martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
#
uc
#
cx
#
martech
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
TechDay launches CMOtech Asia Pacific for MarTech audience
Tue, 29th Nov 2022
#
martech
#
agentic ai
#
techday
TechDay launches CMOtech Asia Pacific, a site catering to marketing technology decision-makers at large enterprises and government organizations.
The top five automation trends to watch in 2023
Wed, 16th Nov 2022
#
it automation
#
apm
#
lcnc
Amid all the changes that technology has delivered for business during the past few years, one of the most important has been process automation.
Avaya showcases metaverse tech at Gartner's symposium
Wed, 9th Nov 2022
#
uc
#
paas
#
cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
#
crm
#
uc
#
cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Globalization Partners adds employment platform capabilities
Wed, 2nd Nov 2022
#
hcm
#
agentic ai
#
payroll systems
Globalization Partners (G-P) has unveiled the next generation of its Global Employment Platform with a range of new capabilities.
Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
#
uc
#
cx
#
martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
How Omicron-proof technology helped businesses traverse the 'Big Sick'
Mon, 3rd Oct 2022
#
uc
#
martech
#
open source
When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.
Exclusive: Uniphore shares how Conversational AI can be the key to business success
Fri, 30th Sep 2022
#
uc
#
martech
#
partner programmes
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
The App Edit: why conversational commerce is overtaking the app
Tue, 20th Sep 2022
#
crm
#
uc
#
cx
More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.
Banking-as-a-Service to hit mainstream within two years
Tue, 13th Sep 2022
#
uc
#
blockchain
#
martech
Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.