eCommerceNews Asia - Technology news for digital commerce decision-makers

Chatbots stories - Page 25

Chatbot3

The future of CX: How to make chatbots work effectively in your organisation

Sun, 3rd Nov 2019
#
crm
#
uc
#
cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Gettyimages 1051617224

Gartner's nine UX trends for 2020

Wed, 30th Oct 2019
#
uc
#
surveillance
#
biometrics
These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.
Gettyimages 1093635398

Gartner: Top digital experience trends for 2020

Wed, 30th Oct 2019
#
uc
#
surveillance
#
biometrics
Gartner predicts that facial recognition payments, interfaceless machines, and a UX research renaissance will be top digital experience trends in 2020.
Gettyimages 1127069581

AI to benefit New Zealand healthcare system

Tue, 22nd Oct 2019
#
uc
#
martech
#
ai
AI could save the New Zealand health system over $700m per year by 2026, according to the AI Forum of New Zealand.
Gettyimages 1063854928

Gartner: Top 10 government tech trends

Fri, 4th Oct 2019
#
uc
#
devops
#
data analytics
Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.
Gettyimages 1026287632

Blue Prism brings new automation capabilities to online community

Wed, 2nd Oct 2019
#
uc
#
martech
#
rpa
Blue Prism expands its Digital Exchange marketplace with new automation capabilities, teaming up with INVOKE, SRI Infotech, and ZyGen to enhance RPA features.
Gettyimages 1023692050

Virtual assistants could soon help those with mental illness

Wed, 18th Sep 2019
#
uc
#
martech
#
ai
 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
James beresford headshot

Five ways robotic process automation is improving the public sector – FTS Data & AI

Tue, 17th Sep 2019
#
crm
#
uc
#
cx
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
Jason paris ceo vodafone nz

Vodafone pumps $10m into dedicated customer service team

Tue, 10th Sep 2019
#
crm
#
uc
#
cx
Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.
Gettyimages 966919034

Are they listening? Kiwis wary of smart devices

Mon, 2nd Sep 2019
#
uc
#
martech
#
digital entertainment
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Gettyimages 1040557296

Aussie organisations lack understanding of AI, report finds

Thu, 29th Aug 2019
#
uc
#
martech
#
ai
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
Cloud security9

OutSystems gains new certifications for cloud security compliance

Wed, 21st Aug 2019
#
uc
#
cloud security
#
martech
These certifications demonstrate the level of commitment OutSystems has to ensuring the privacy and protection of its customers' data in the cloud.
Code3

Moving to a low-code content future - Hyland

Tue, 20th Aug 2019
#
uc
#
digital transformation
#
martech
What was once a case of 'build once, update seldom' has changed to the point where constant pressure requires software to continuously evolve.
Gettyimages 905188956

Knock technology off its pedestal, expert says

Thu, 8th Aug 2019
#
uc
#
martech
#
hybrid & remote work
New Zealand tech expert says it's time to prioritize people over technology in the workplace, as face-to-face communication is crucial for productivity.
Gettyimages 1097320862

Aussie company launches new chatbot service for homeless youth

Wed, 7th Aug 2019
#
crm
#
uc
#
martech
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Gettyimages 951643042

Alibaba Cloud and SACEOS set sights on Singapore's hospitality industry

Thu, 1st Aug 2019
#
uc
#
martech
#
ai
At SMF 2019 the pair signed a MOU to promote upskilling and technology collaborations to keep Singapore as top MICE destination in Asia.
Gettyimages 959180420

Facebook faces new frontiers with real time brain-to-text research

Thu, 1st Aug 2019
#
uc
#
martech
#
ar, vr & metaverse
Facebook and UCSF are pioneering brain-computer interfaces to develop AR glasses enabling hands-free, real-time brain-to-text communication.
Gettyimages 1129068169

Cloud brings billions of dollars to Australia, says AWS

Tue, 30th Jul 2019
#
uc
#
hyperscale
#
public cloud
New research quantifies the productivity gains, job growth, and increased global business opportunities driven by cloud computing.
1635535

Auckland tech firm Aider creates buzz in the United States

Thu, 25th Jul 2019
#
uc
#
martech
#
ai
Auckland-based tech firm Aider is making waves in the US and Canada with the launch of its digital assistant, which integrates with popular platforms.
Gettyimages 861122560

Blue Prism acquires Thoughtonomy, develops new SaaS offering

Fri, 19th Jul 2019
#
saas
#
uc
#
martech
Blue Prism acquires Thoughtonomy to bolster automation and cloud offerings, aiming to transform enterprise productivity.