Chatbots stories - Page 8
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
OpenAI gears up to safeguard 2024 elections from tech abuse
Wed, 17th Jan 2024
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api
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ai
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ai agents
OpenAI is taking proactive measures to protect the integrity of the 2024 worldwide elections, tackling potential technological abuses and ensuring transparency and accuracy in AI-related content.
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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ai agents
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
How eCommerce and fintech firms are leveraging the power of AI-enabled data centres
Fri, 5th Jan 2024
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uc
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data analytics
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fintech
Ecommerce and fintech firms tap into the potential of AI-enabled data centres, harnessing GPU-powered servers to enhance data processing, bolster fraud detection, and streamline payment systems.
AI chatbots posing risks of terrorism incitement – expert
Tue, 2nd Jan 2024
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ai
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ai agents
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islamic state
AI chatbots could potentially radicalise new waves of violent extremists, underscoring the need for revised terrorism laws.
Thai software vendor revenue grows 14.1% with AI as key driver
Thu, 28th Dec 2023
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uc
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private cloud
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digital transformation
Thailand's software vendor revenue growth at 14.1% YoY, driven by booming AI, application platforms and cloud services adoption.
Geeker pioneers on-demand peer-to-peer tech support
Thu, 28th Dec 2023
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uc
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ai agents
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contact centre
Geeker launches real-time tech support platform, enabling swift peer-to-peer tech troubleshooting on-demand at the push of a button.
Trust Bank conducts first internal hackathon, fostering innovation
Wed, 27th Dec 2023
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uc
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llms
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ai
Trust Bank conducts its first internal hackathon, fostering innovation to improve customer experiences.
Egress experts predict wave of AI weaponisation in cyber threats for 2024
Wed, 27th Dec 2023
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uc
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
Meet ESG goals with industrial automation
Tue, 26th Dec 2023
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uc
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dei
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digital twins
ESG goals shift from optional to essential in business, with automation aiding efficiency and sustainability.
UK judges to use AI chatbot despite concerns over credibility issues
Sat, 16th Dec 2023
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ai agents
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research
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guidance
Despite credibility concerns, UK judges will use ChatGPT AI chatbot in legal rulings to process large text volumes.
Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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uc
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data analytics
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cx
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Alibaba Cloud open-sources two large language models for AI community
Tue, 12th Dec 2023
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uc
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llms
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ai agents
Alibaba Cloud has open-sourced two large language models for AI, Qwen-72B and Qwen-1.8B, to facilitate AI advancements.
Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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uc
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hybrid & remote work
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ai agents
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
Industrial metaverse spurs new gains in digital transformation
Wed, 6th Dec 2023
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uc
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iot
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digital twins
Companies across the Pacific region have bedded down many digital technologies, but are yet to realise the full potential of their investments.
Surge in e-commerce platforms sees rise of counterfeit goods
Wed, 6th Dec 2023
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uc
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digital twins
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breach prevention
Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.
Generative AI adoption slow but has potential, survey reveals
Wed, 6th Dec 2023
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uc
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genai
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llms
Just 10% of businesses employ generative AI solutions despite potential for significant improvements, finds study.
AI experts reveal 2024 predictions: hype drop & increased scrutiny
Wed, 6th Dec 2023
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edutech
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genai
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data privacy
AI experts forecast a drop in generative AI hype, increased regulation, and thorough scrutiny in AI adoption by 2024.
Siemens & Intel to boost sustainability in semiconductor manufacturing
Tue, 5th Dec 2023
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uc
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semiconductors
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it in manufacturing
Intel and Siemens AG partner together to advance sustainability and efficiency in semiconductor manufacturing using IoT solutions.