Chatbots stories
AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.
Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.
Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.
LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.
Cambodia steps up its AI push under a draft strategy to drive growth and narrow regional digital gaps by 2030.
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.
Sahar Group picks Ramco's aviation suite to digitise Black Hawk MRO, unifying maintenance, supply chain and finance on one platform.
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
AI agents set to shape a fifth of online orders by 2027 as enterprises ramp up spend and integration on “agentic commerce” platforms.
Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.
Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.
Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.
NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.
At Goddiva, women across design to leadership are steering AI to sharpen creativity, deepen customer insight and reshape fashion eCommerce.