eCommerceNews Asia - Technology news for digital commerce decision-makers

Communication stories

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Zoom Virtual Agent launched to assist customers and employees
Last week
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ai
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customers
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zoom
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
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How to create a unified technology team
This month
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management
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collaboration
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new relic
With technology teams operating across multiple business functions and locations, it's more important than ever that CTOs and other technology leaders adopt the best possible approach to unify these groups.
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Miscommunication in IT security leads to cybersecurity incidents
This month
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cybersecurity
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kaspersky
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security management
"Clear communication between a company's executives and IT security management is a prerequisite for corporate business security."
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Zoom announces new features to make meetings better in 2023
This month
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virtualisation
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audio visual
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it solutions
Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.
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Mission critical communication market continues to grow in APAC
Last month
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apac
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research
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critical infrastructure
The mission critical communication market in APAC is expected to grow from US$3,894.55 million in 2022 to US$ 6,951.60 million by 2028.
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Hitachi Vantara celebrates local partners at 2022 ANZ Summit
Last month
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managed services
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hybrid cloud
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cloud
At the event, long-standing partners were recognised for expansion, cloud services, outstanding experience and healthcare sector expertise.
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Commpete hails ACCC’s decision to block Telstra and TPG deal
Last month
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telstra
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mobile networking
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competition
Australian Competition and Consumer Commission has recently vetoed Telstra and TPG's deal to share a network in Australia’s regional and rural areas.
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New tools for Zoho Desk revealed for global market
Last month
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crm
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cx
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whatsapp
These developments have been put in place to help customer service agents to improve engagement and deliver better customer experiences.
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5G: Revolution not evolution
Wed, 30th Nov 2022
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power / energy
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data centre maintenance / management
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bandwidth
The characteristics of 5G mean that the technology complements Wi-Fi very well, and true Interoperability with Wi-Fi can help drive better business outcomes.
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Kordia and Tait Communications score $1.4B NZ Govt contract
Wed, 16th Nov 2022
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kordia
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tait communications
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nz
“Kordia is immensely proud to have been selected, alongside our partner Tait Communications, to deliver this important part of the new Public Safety Network."
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Video: 10 Minute IT Jams - An update from Sennheiser
Thu, 27th Oct 2022
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sennheiser
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microphone
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10 minute it jams
Jason Grbevski joins us to discuss how the company is working within the business and education communication markets.
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Fraud and inefficiencies to cost CPaaS $1.4 billion by 2026
Fri, 21st Oct 2022
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paas
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fraud
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xconnect
New research reveals that fighting fraud and achieving consolidation as the top challenges for CPaaS providers
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Callroute and Coolwave team up to deliver global SIP solutions
Wed, 12th Oct 2022
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uc
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cloud telephony
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partnerships
Callroute has partnered with Coolwave Communications to automate the provisioning of cloud telephony services across UCaaS and CCaaS platforms.
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WyreStorm unveils new video bars and an HD video system
Fri, 16th Sep 2022
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ai
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audio visual
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hd
WyreStorm has released new products, including two video bars and a high-definition (HD) video system, to improve customers' audio and video experience.
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Kacific partners with Vodafone PNG for mobile satellite deployment
Fri, 26th Aug 2022
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satellites
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smartphones
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technology gifts
Kacific has partnered with Vodafone PNG to deploy the satellite operator's Mobile Backhaul services in the remote region.
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Logicalis assists Western Health Victoria with Active Directory move
Tue, 23rd Aug 2022
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it in healthcare
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logicalis
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digital resources
Western Health Victoria has engaged the services of Logicalis Australia after a recent tender process, helping promote better healthcare solutions for Australians.
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Gold Coast private hospital improves comms with Alcatel-Lucent Enterprise solutions
Tue, 16th Aug 2022
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uc
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it in healthcare
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alcatel-lucent
With further demands placed on health workers as a result of the pandemic, they need efficient and adaptable solutions that help them effectively serve their communities.
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Motorola acquires radio comms provider Barrett Communications
Tue, 16th Aug 2022
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radio
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motorola solutions
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communication
Motorola Solutions says the two companies are united in delivering vital communications that organisations worldwide depend on.
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Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
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bi
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contact centre
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crm
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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Spectralink DECT devices now integrated with Microsoft Teams SIP Gateway
Tue, 9th Aug 2022
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microsoft
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cloud
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microsoft teams
Spectralink DECT devices are now integrated with Microsoft Teams SIP Gateway to help create better results for business-critical frontline workers.
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Infobip’s SMS and WhatsApp services are now available through Microsoft
Fri, 22nd Jul 2022
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microsoft
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contact centre
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open source
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
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8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
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contact centre
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paas
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cloud
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
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Does your business’ phone system have the “IT” factor?
Wed, 13th Jul 2022
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cloud
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contact centre
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tax
Why it's time to upgrade your communication system - the success stories and the cash incentives currently available to you.
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How organisations can prepare for a post-pandemic workforce
Thu, 30th Jun 2022
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wfh
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it in healthcare
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pitney bowes
The so-called 'new normal' office looks different to how it did pre-pandemic, and organisations need to take steps to better manage their post-pandemic workforce. 
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