Conversational AI stories - Page 9

Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.

Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.

Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.

Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.

CRIF launches an AI agent in Asia, offering instant, secure access to business data via natural language queries for faster decision-making.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

Extreme Networks launches Extreme Platform ONE, integrating AI to cut network tasks by 90% and speed up resolution by 98%, simplifying IT management.

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.