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LexisNexis data breach exposes 364,000 personal records
Data Protection

LexisNexis data breach exposes 364,000 personal records

LexisNexis has suffered a data breach exposing personal details of over 364,000 people via a third-party software platform, raising security concerns.

By Kaleah Salmon • 4 min read • Thu, 29th May 2025
The new customer data imperative: Real-life challenges and recommendations
Customer Experience

The new customer data imperative: Real-life challenges and recommendations

Organisations face data silos and quality issues in customer data investments, yet marketing-IT collaboration and clear use cases help unlock value, experts reveal.

By Billy Loizou • 8 min read • Thu, 22nd May 2025
AI reshapes strategies at Asia Pacific loyalty and retail conference
Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
From compliance to campaigns: Data collaboration as Finserv's Marketing Edge
Data Protection

From compliance to campaigns: Data collaboration as Finserv's Marketing Edge

Australian financial services marketers face stricter privacy laws but can harness secure data collaboration for tailored, compliant, and effective campaigns.

By Richard Knott • 4 min read • Tue, 20th May 2025
Marks & Spencer cyber attack sparks customer data security fears
Data Protection

Marks & Spencer cyber attack sparks customer data security fears

Marks and Spencer's recent ransomware attack exposed customer data, raising concerns over cyber security and highlighting the need for robust protection and swift response.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
Amperity launches AI agent to unify fragmented customer data
DevOps

Amperity launches AI agent to unify fragmented customer data

Amperity unveils its Agentic AI 'Identity Resolution Agent' to help firms unify customer data, cutting profile creation from months to hours with AI-powered automation.

By Melania Watson • 3 min read • Fri, 2nd May 2025
One in fourteen workers use China-based AI apps, study shows
Data Protection

One in fourteen workers use China-based AI apps, study shows

Employees use an average of 254 AI apps at work, with 7% trying China-based platforms, raising serious data security concerns, Harmonic Security finds.

By Catherine Knowles • 3 min read • Fri, 18th Apr 2025
DataStax showcases ANZ Bank AI use case at Google Cloud Next
Fintech

DataStax showcases ANZ Bank AI use case at Google Cloud Next

DataStax showcased how generative AI is transforming financial services at Google Cloud Next, with ANZ Bank and Bud Financial leading the way.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025
Amperity names Dawn Lepore Chairman of the Board
Digital Transformation

Amperity names Dawn Lepore Chairman of the Board

Amperity has appointed Dawn G. Lepore as Chairman of its Board, bringing her extensive experience in technology and retail to the role.

By Melvin Hipolito • 2 min read • Mon, 7th Apr 2025
AI-driven loyalty programmes to reshape Asia-Pacific retail
Data Analytics

AI-driven loyalty programmes to reshape Asia-Pacific retail

Eagle Eye's latest eBook reveals how loyalty programmes will reshape retail in Asia-Pacific, with retailers adapting to meet consumer demand for personalised value.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Adobe & AWS join forces to enhance digital marketing
Hyperscale

Adobe & AWS join forces to enhance digital marketing

Adobe has announced a significant partnership with Amazon Web Services, aiming to enhance marketing and creative capabilities for businesses through advanced cloud integrations.

By Melvin Hipolito • 3 min read • Wed, 19th Mar 2025
VMware vulnerabilities highlight need for data protection
Data Protection

VMware vulnerabilities highlight need for data protection

Recent vulnerabilities in VMware software highlight an urgent need for businesses to enhance disaster recovery strategies, as threats to security intensify.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025

Stories from Other Regions

Dior & Nucor cyberattacks highlight risks for global firms
Ransomware

Dior & Nucor cyberattacks highlight risks for global firms

Luxury brand Dior and US steel producer Nucor both face major cyberattacks, exposing vulnerabilities in fashion and industrial sectors globally.

By Catherine Knowles • 4 min read • Thu, 15th May 2025
Arohan wins CRIF award for data-driven financial inclusion in India
Data Analytics

Arohan wins CRIF award for data-driven financial inclusion in India

Arohan Financial Services wins CRIF Data Excellence Award 2025 for leveraging data analytics to enhance microfinance and financial inclusion in India.

By Kaleah Salmon • 2 min read • Fri, 2nd May 2025
UK sales leaders eye CRM overhauls amidst tech concerns
Customer Relationship Management

UK sales leaders eye CRM overhauls amidst tech concerns

UK sales leaders are grappling with tech inefficiencies, as 41% report spending up to half their time managing CRM systems, despite 67% being satisfied with them.

By Catherine Knowles • 2 min read • Mon, 7th Apr 2025
Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025
UK businesses face barriers in adopting AI technologies
Digital Transformation

UK businesses face barriers in adopting AI technologies

New research reveals that UK businesses face significant hurdles to AI adoption, including lack of expertise, high costs, and uncertainties around investment returns.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025