Global Stories

Seattle Seahawks unite fan data with Amperity for better engagement

Seattle Seahawks partner with Amperity to unify fan data, enabling personalised engagement and improved experiences for supporters at Lumen Field and beyond.

By Melvin Hipolito • 3 min read • Fri, 19th Sep 2025

Customer Relationship Management

Granicus names Karthik Anbalagan to lead AI in public sector

Granicus appoints Karthik Anbalagan as General Manager of Emerging Technologies to lead AI innovation for government public sector engagement and services.

By Jed Nykolle Harme • 4 min read • Thu, 18th Sep 2025

Customer Relationship Management

Granicus names Karthik Anbalagan to lead public sector AI push

Granicus has named Karthik Anbalagan to lead its AI innovations, enhancing public sector digital services and citizen engagement across Australia and New Zealand.

By Melvin Hipolito • 3 min read • Fri, 12th Sep 2025

Data Protection

Smartsheet names Ravi Soin as chief information security officer

Smartsheet has appointed Ravi Soin as its Chief Information Security Officer to lead global cybersecurity and data privacy initiatives amid AI advancements.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025

Customer Relationship Management

Telcos are sitting on gold. Now AI is unlocking the lode

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

By Letchu Narayanan • 4 min read • Fri, 5th Sep 2025

Customer Relationship Management

Mortar Group appoints Paul Sigaloff as first Global Chief Customer Officer

Mortar Group has named Paul Sigaloff as its first global chief customer officer to drive international growth and enhance its customer-focused marketing platform.

By Melvin Hipolito • 3 min read • Wed, 3rd Sep 2025

Digital Transformation

Adobe names Meredith O'Ryan Director of Enterprise Marketing

Meredith O'Ryan has been named Adobe's Director of Enterprise Marketing for Australia and New Zealand, also overseeing flagship events across Asia Pacific.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025

Data Protection

Transcend launches AI tools for compliance with data privacy laws

Transcend has launched AI tools providing strict controls on data training and deletion, helping firms meet growing global privacy regulations like GDPR and the EU AI Act.

By Shannon Williams • 3 min read • Thu, 21st Aug 2025

Digital Transformation

David Jones, BWS & The Iconic expand digital post-purchase offers

David Jones, BWS and The Iconic partner with Rokt to offer tailored post-purchase promotions, enhancing customer experience and boosting revenue.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025

Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025

EduTech

Anchora marks Asia-Pacific growth with La Trobe University win

Anchora celebrates its fourth anniversary with a major win at La Trobe University, boosting its digital transformation footprint across the Asia-Pacific region.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025

Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025

Stories from Other Regions

Marketing Technologies

Conversion APIs: The 'missing link' to better travel and airline ad campaigns?

Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.

By Billy Loizou • 5 min read • Fri, 19th Sep 2025

Data Protection

Kering data breach exposes 7.4m luxury customers' details & spend

Kering has revealed a data breach exposing details and spending info of 7.4 million customers of Gucci, Balenciaga, and Alexander McQueen.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025

Data Protection

UK firms boost AI privacy but lack strong training & oversight

Most UK firms have improved AI privacy post-adoption, yet few offer thorough staff training or robust governance, says new Zoho research.

By Shannon Williams • 4 min read • Fri, 12th Sep 2025

Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025

Digital Transformation

End-user resistance to AI slows automation despite its benefits

A UK survey reveals 83% of end-users resist AI automation at work, despite its potential to transform roles and boost productivity by 2030.

By Shannon Williams • 5 min read • Thu, 28th Aug 2025

Firewalls

SOTI launches built-in VPN to bolster retail mobile security

SOTI has integrated a built-in VPN into its MobiControl platform to enhance mobile data security for retailers amid rising concerns over cyber breaches.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025

Data Protection

iiNet cyber breach exposes Australia's ongoing security flaws

A breach at iiNet exposed personal data of over 280,000 Aussies, spotlighting ongoing cybersecurity flaws in the nation's digital infrastructure.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025

Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025