Customer Feedback stories
KnowBe4 celebrates reaching 50,000 customers worldwide
Tue, 17th May 2022
#
email security
#
phishing
#
knowbe4
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
#
crm
#
cx
#
martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
LogRhythm named #1 for customer satisfaction in G2 report
Mon, 6th Jul 2020
#
siem
#
logrhythm
#
customer feedback
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
CrowdStrike top-rated in Peer Insights for endpoint protection
Mon, 11th May 2020
#
endpoint protection
#
ai
#
ai security
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
#
crm
#
cx
#
martech
The report highlights a key theme: that organisations are slow to respond to customer expectations.
OPPO voted Consumer NZ’s top mobile phone brand
Thu, 30th Jan 2020
#
smartphones
#
technology gifts
#
oppo
“As a relatively young brand in the New Zealand market, to stand alongside only a select number of companies that hold a Top Brand title is an incredibly humbling achievement."
Denodo top rated for data integration in Gartner Peer Insights
Fri, 5th Jul 2019
#
virtualisation
#
gartner
#
data management
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
#
crm
#
cx
#
martech
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
Research: e-retailers failing to deliver on promises
Thu, 13th Jun 2019
#
crm
#
cx
#
martech
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
TIBCO recognised by Gartner, TrustRadius for data science
Thu, 13th Jun 2019
#
bi
#
big data
#
data analytics
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
Gen Z confidence in the economy is on the decline
Tue, 21st May 2019
#
crm
#
cx
#
martech
Businesses need to work hard to improve their reputations, according to one survey.
Failing to act on feedback holding back Aussie companies
Thu, 18th Apr 2019
#
crm
#
cx
#
martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
Two redesigns, one winner: Tailoring processes to customer preferences
Wed, 22nd Aug 2018
#
digital entertainment
#
digital transformation
#
netflix
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
Gemalto survey: Data breaches may cause customer exodus
Mon, 4th Dec 2017
#
data protection
#
cybersecurity
#
breach prevention
Globally, only 27% of consumers believe that businesses take customer data security very seriously.
Telecommunications - NZ's most complained about industry, says ComCom
Mon, 25th Sep 2017
#
commerce commission
#
telecommunications
#
customer feedback
“Telecommunications continue to be the most complained about industry, with the number of complaints increasing by nearly a third on last year."
Get it right the first time: Customers want better, faster response to feedback
Tue, 1st Aug 2017
#
crm
#
cx
#
martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Why you need to respond to customer feedback – especially online
Wed, 7th Jun 2017
#
crm
#
cx
#
martech
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
Who's reading your corporate website?
Fri, 18th Jun 2010
#
sitecore
#
customer feedback
#
customer engagement
New email marketing tools released to boost your online engagement.