eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer Feedback stories

Story image
Five metrics every successful professional services firm uses to remain profitable
5 days ago
#
project management
#
cx
#
martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
Story image
Call data: Australian businesses’ overlooked tool for superior CX
Last week
#
cx
#
martech
#
voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Story image
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
This month
#
cx
#
martech
#
cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Story image
Trust Bank launches Trust+, Singapore's first fully digital banking experience
This month
#
martech
#
cx
#
transparency
Trust Bank debuts Trust+, Singapore's maiden comprehensive digital banking platform, built upon transparency and simplicity.
Story image
Ataya introduces Chorus, a game-changer for private 5G deployment
Last month
#
cloud services
#
cx
#
martech
Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.
Story image
BillingPlatform reveals platform upgrades after year of industry recognition
Last month
#
cloud services
#
cx
#
martech
BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.
Story image
TALK5 unveils Mina, a virtual safety assistant breaking language barriers
Thu, 30th Nov 2023
#
cx
#
martech
#
compliance
TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.
Story image
11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
Wed, 22nd Nov 2023
#
virtualisation
#
cx
#
martech
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
Story image
ExpressVPN adds new features and expands services for improved user experience
Wed, 18th Oct 2023
#
smartphones
#
apple
#
vpn
ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.
Story image
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
#
smartphones
#
apple
#
cx
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
Story image
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
#
cx
#
martech
#
smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
Story image
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
#
big data
#
data analytics
#
bi
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Story image
Extreme Networks named Gartner Peer Insights Customers' Choice
Tue, 13th Jun 2023
#
martech
#
cx
#
reviews
Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.
Story image
KnowBe4 celebrates reaching 50,000 customers worldwide
Tue, 17th May 2022
#
cloud services
#
cx
#
phishing
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
Story image
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
#
cx
#
crm
#
martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
Story image
LogRhythm named #1 for customer satisfaction in G2 report
Mon, 6th Jul 2020
#
siem
#
cx
#
martech
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
Story image
CrowdStrike top-rated in Peer Insights for endpoint protection
Mon, 11th May 2020
#
endpoint protection
#
cx
#
martech
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
Story image
Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
#
crm
#
cx
#
martech
Disparity in ANZ CX: Firms content as customer satisfaction lags, says NTT report.
Story image
OPPO voted Consumer NZ’s top mobile phone brand
Thu, 30th Jan 2020
#
smartphones
#
cx
#
martech
OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.
Story image
Denodo top rated for data integration in Gartner Peer Insights
Fri, 5th Jul 2019
#
virtualisation
#
cx
#
martech
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
Story image
InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
#
crm
#
cx
#
martech
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.
Story image
Research: e-retailers failing to deliver on promises
Thu, 13th Jun 2019
#
cx
#
crm
#
martech
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
Story image
TIBCO recognised by Gartner, TrustRadius for data science
Thu, 13th Jun 2019
#
bi
#
big data
#
data analytics
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
Story image
Gen Z confidence in the economy is on the decline
Tue, 21st May 2019
#
crm
#
cx
#
martech
Survey shows millennials, Gen Z doubt progress; value-driven in a disrupted era.