Customer Feedback stories - Page 2

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

WiseTech overhauls CargoWise pricing, scrapping seat and hosting fees in favour of AI-enabled per-transaction Value Packs for logistics.

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

LG has unveiled its ThinQ AI platform in Europe, enhancing smart appliances with AI-driven updates and proactive maintenance for improved efficiency.

Celonis has been named a Leader in Forrester's 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

Xero is set to launch a redesigned navigation and homepage, shaped by customer feedback, enhancing usability with customisable, insight-rich features.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

BeyondTrust is named a Leader in Forrester's Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.