eCommerceNews Asia - Technology news for digital commerce decision-makers

Customer Feedback stories - Page 3

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Bitdefender named sole Visionary in 2025 Gartner EPP report

Wed, 16th Jul 2025
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endpoint protection
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cx
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martech
Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.
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Qualtrics doubles down on global partner community to accelerate shared growth

Wed, 16th Jul 2025
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digital transformation
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cx
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martech
Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.
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Datadog named Leader in Gartner observability report for fifth year

Fri, 11th Jul 2025
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saas
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data analytics
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siem
Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.
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Brightcove unveils AI updates to transform video platform

Thu, 10th Jul 2025
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cx
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martech
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ai
Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.
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Taboola advises SMBs on strategies for Amazon Prime Day 2025 success

Wed, 9th Jul 2025
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devops
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data analytics
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cx
Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.
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Freshworks launches AI tool to streamline staff transitions

Thu, 3rd Jul 2025
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saas
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digital transformation
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cx
Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.
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Fortinet named Leader in 2025 Gartner Magic Quadrant for LAN

Tue, 1st Jul 2025
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firewalls
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network infrastructure
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network security
Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.
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KnowBe4 secures six 2025 TrustRadius awards for cyber tools

Wed, 11th Jun 2025
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cx
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phishing
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martech
KnowBe4 has won six 2025 TrustRadius awards for its cybersecurity tools, including Security Awareness Training and PhishER, praised by user feedback.
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Keep them coming back: How to reduce SaaS churn rates

Wed, 28th May 2025
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saas
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crm
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digital transformation
The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.
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Survey finds trust, safety & security key for CX in 2025

Mon, 5th May 2025
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
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Avalara earns Trusted Seller status on TrustRadius platform

Fri, 11th Apr 2025
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cx
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martech
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transparency
Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.
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Cloudflare named leader in Web Application Firewalls by Forrester

Mon, 24th Mar 2025
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firewalls
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cx
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martech
Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.
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Avalara earns spot in G2's 2025 Best Software Awards

Tue, 11th Mar 2025
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cx
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martech
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risk & compliance
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.
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Linnworks unveils new partnerships & product updates

Wed, 26th Feb 2025
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cx
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martech
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commerce systems
Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.
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Sinch Mailjet enhances email marketing with AI updates

Fri, 14th Feb 2025
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cx
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martech
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ai
Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.
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Exclusive: Tanium's Matt Quinn on automating endpoint management

Wed, 29th Jan 2025
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data analytics
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digital transformation
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cx
Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.
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Dynatrace earns Customers' Choice in 2024 Gartner report

Tue, 28th Jan 2025
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digital transformation
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cx
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martech
Dynatrace has clinched the Customers' Choice title in the 2024 Gartner Peer Insights report for Observability Platforms, earning a stellar 4.6 out of 5 rating.
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Qlik named 2024 Customers' Choice for analytics platform

Wed, 15th Jan 2025
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data analytics
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cx
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martech
Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.
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Jollibee partners with Qualtrics to boost customer experience

Wed, 8th Jan 2025
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cx
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martech
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partner programmes
Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.
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SentinelOne honoured as 2024 Gartner Customers' Choice

Tue, 7th Jan 2025
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endpoint protection
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cloud security
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cx
SentinelOne has been named a 2024 Gartner Peer Insights Customers' Choice for Cloud-Native Application Protection Platforms, receiving high praise from users.