Customer Satisfaction stories - Page 15

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

Pattern's 'Shelf' tech, a game-changing inventory and supply chain solution, offers Australian brands unprecedented control and visibility over products across eCommerce platforms.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.

TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.

Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.

BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.

Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.

Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.