Customer Satisfaction stories - Page 16

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.

Sendbird's new AI chatbot provides affordable AI solutions for small and medium businesses, offering seamless integration and obviating the need for technical resources for implementation.

New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.