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OceanBase opens Kuala Lumpur support centre for Asia
Hyperscale

OceanBase opens Kuala Lumpur support centre for Asia

OceanBase deepens Southeast Asia push with Kuala Lumpur support centre to serve fintech and banks needing 24/7 local database support.

By Sean Mitchell • 4 min read • 6 days ago

Global Stories

Customer Support stories

monday.com rebuilds platform around AI work agents
DevOps

monday.com rebuilds platform around AI work agents

Monday.com rebuilds platform around AI agents as Roy Mann says the company is betting on a new work model for its 250,000 customers.

By Sean Mitchell • 4 min read • 3 days ago
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Weverse expands Google Cloud AI support to handle fan enquiries in 245 countries and regions, backing multilingual service during peak artist events.

By Mark Tarre • 4 min read • 3 days ago
Pinecone launches Nexus to boost AI agent task success
Marketing Technologies

Pinecone launches Nexus to boost AI agent task success

Pinecone unveils Nexus and KnowQL to help AI agents cut retrieval overhead, lift task completion and speed enterprise workflows.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.

By Sean Mitchell • 3 min read • 6 days ago
Klaviyo launches Custom Skills for Customer Agent AI tool
Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.

By Sean Mitchell • 4 min read • 6 days ago
Noledge acquires Pimbrook to expand in Ireland & UK
Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

Noledge expands across Ireland and the UK with Pimbrook deal, lifting revenue to EUR €10 million and adding 14 staff to the group.

By Catherine Knowles • 4 min read • Last week
Most firms using AI see little business value, survey
DevOps

Most firms using AI see little business value, survey

Most organisations using AI are seeing productivity gains, but a survey found few are translating the technology into revenue or measurable ROI.

By Sean Mitchell • 4 min read • Last week
Cequence launches agent controls for enterprise AI
Data Protection

Cequence launches agent controls for enterprise AI

Cequence Security adds AI Gateway controls to curb autonomous agents' access to enterprise apps and data with persona-based permissions.

By Shannon Williams • 4 min read • Last week
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.

By Shannon Williams • 4 min read • Last week

Stories from Other Regions

Customer Support stories

Avant's AI virtual agent handles 62% of customer calls
Unified Communications

Avant's AI virtual agent handles 62% of customer calls

Avant's AI virtual agent now resolves 62% of card-service calls, as the lender uses automation to cut waits and free staff for complex cases.

By Karen Joy Bacudo • 3 min read • 3 days ago
UK consumers use AI widely but trust lags, EY finds
Digital Transformation

UK consumers use AI widely but trust lags, EY finds

EY says 74% of UK consumers have used AI in six months, but only 14% would trust fully autonomous systems as security and governance worries grow.

By Sean Mitchell • 4 min read • 4 days ago
Udora raises GBP £7.5m to expand UK gifting platform
Customer Experience

Udora raises GBP £7.5m to expand UK gifting platform

Udora secures GBP £7.5m to deepen UK expansion, as the rebranded gifting marketplace targets more local sellers and wider product lines.

By Karen Joy Bacudo • 4 min read • 6 days ago
Vehere appoints Somnath Banerjee to senior support role
Firewalls

Vehere appoints Somnath Banerjee to senior support role

Vehere names Somnath Banerjee Director of Customer Support and Professional Services as it seeks to boost delivery for enterprise security clients.

By Sean Mitchell • 4 min read • Last week
Nearly half of Australian firms hit by AI incidents
Software-as-a-Service

Nearly half of Australian firms hit by AI incidents

Nearly half of Australian organisations with AI security controls have faced incidents as firms rush agents into customer service, email and cloud systems.

By Sean Mitchell • 4 min read • Last week
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.

By Kaleah Salmon • 4 min read • Last week