Customer Support stories - Page 13

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom's Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Ricoh has received Cisco's Gold Provider Partner status in the Asia-Pacific, underlining its expertise in managed services and digital transformation solutions.

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.