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Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Criteo outlines agentic AI's next phase in eCommerce
Marketing Technologies

Criteo outlines agentic AI's next phase in eCommerce

Criteo says agentic AI will add a powerful new eCommerce layer, reshaping search, retail assistants and LLM ad models without replacing shops.

By Sofiah Nichole Salivio • 5 min read • Mon, 12th Jan 2026
Spreetail unveils causal AI tool to cut wasted ad spend
Marketing Technologies

Spreetail unveils causal AI tool to cut wasted ad spend

Spreetail debuts True Ads causal AI tool to slash wasted eCommerce marketplace ad spend by up to 50% and boost incremental sales.

By Sean Mitchell • 3 min read • Sat, 10th Jan 2026
Black Friday peak as AI fuels longer online shopping wave
Customer Experience

Black Friday peak as AI fuels longer online shopping wave

Black Friday still delivered the peak online surge, but AI-driven search stretched shopping demand across a longer November window.

By Sofiah Nichole Salivio • 4 min read • Sat, 10th Jan 2026
Mid-market fraud prevention: mistakes retailers keep making
Multi-factor authentication

Mid-market fraud prevention: mistakes retailers keep making

Mid-market retailers are losing billions to increasingly sophisticated fraud, as outdated defences and lax checks leave gaping security holes.

By Bobby Joseph • 6 min read • Sat, 10th Jan 2026
Forter unveils AI copilot to tackle surging fraud risk
Data Analytics

Forter unveils AI copilot to tackle surging fraud risk

Forter launches Prism AI copilot and fresh benchmarks as agentic activity soars 2,107% and automated fraud attempts jump 202%.

By Sofiah Nichole Salivio • 4 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
US holiday online sales hit record on mobiles & AI
Gaming

US holiday online sales hit record on mobiles & AI

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
Algolia named an IDC Leader for AI search and discovery
Customer Experience

Algolia named an IDC Leader for AI search and discovery

Algolia named IDC MarketScape Leader in AI search as it posts 38.5% growth and climbs to fifth worldwide in knowledge discovery tools.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Craig Newmark backs Global Signal Exchange anti-fraud push
Firewalls

Craig Newmark backs Global Signal Exchange anti-fraud push

Craigslist founder Craig Newmark is funding Global Signal Exchange to expand its shared threat data network against rising online fraud.

By Kaleah Salmon • 4 min read • Fri, 2nd Jan 2026

Stories from Other Regions

Digital commerce stories

Datec pushes paper retention packs for greener eCommerce
Customer Experience

Datec pushes paper retention packs for greener eCommerce

Datec pushes all-paper eComPack to cut plastic, speed warehouse packing and appeal to eco-conscious UK eCommerce customers.

By Sofiah Nichole Salivio • 4 min read • Mon, 12th Jan 2026
Loop Returns urges UK retailers to rethink global returns
Customer Experience

Loop Returns urges UK retailers to rethink global returns

Loop Returns warns UK brands that neglected international returns risk eroding margins and loyalty as global eCommerce hits USD $6.3 trillion.

By Kaleah Salmon • 5 min read • Mon, 12th Jan 2026
Columbus, Infor extend M3 CloudSuites push in UK
Manufacturing

Columbus, Infor extend M3 CloudSuites push in UK

Columbus deepens Infor alliance to drive UK roll-out of M3 CloudSuites, backed by fresh hiring and a plan to double customers by 2027.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Ecommpay shortlisted for four awards at FStech 2025
Disaster Recovery

Ecommpay shortlisted for four awards at FStech 2025

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
PushON marks 20 years with rapid growth & AI focus
Digital Transformation

PushON marks 20 years with rapid growth & AI focus

Manchester agency PushON marks 20 years with 40% revenue growth, tripled scale and fresh AI-driven, international eCommerce ambitions.

By Kaleah Salmon • 4 min read • Fri, 2nd Jan 2026