Incident management stories
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
The report, which was commissioned by LogRhythm, surveyed organisations using LogRhythm SIEM either in the cloud or on-premise.
Endace and Corelight partner to provide security teams with detailed forensic data for rapid incident response.
Global losses from cybercrime are close to becoming a 'trillion-dollar' shackle that is weighing down the global economy.
Claroty enhances its OT security platform with remote incident management to help cybersecurity teams respond to security incidents in remote work environments.
PagerDuty was born from the idea that software development and operations could work together. PagerDuty's Abhijit Pendyal explains.
BlackBerry has partnered with ServiceNow to integrate the BlackBerry AtHoc service into the Now platform for crisis communications and IT management.
Check Point has been setting the standard for cybersecurity for 27 years. We spoke to their cybersecurity evangelist to learn more.
On average, data breaches cost companies $3.86 million per breach, with compromised employee accounts the most expensive root cause.
ML offers much better capabilities than humans can deliver when it comes to recognising and predicting certain types of patterns.
DORA's 2019 report highlights that elite DevOps teams are vastly more effective, while rigid processes leave large enterprises stuck in organisational trauma.
Together, BitSight and ServiceNow provide organisations with prioritised visibility and automated workflows to manage cyber risk.
Nearly 60% of firms neglect to update their incident response plans, risking outdated defences against cyber-attacks, a Verizon study reveals.
Over 50% of incident response requests in 2018 were made after significant damage had already occurred, says Kaspersky's latest report.
Forrester has crowned CrowdStrike as a leader in cybersecurity incident response, lauding its strategy, market presence, and robust response capabilities.
Most organisations lack a formal cybersecurity incident response plan, but feel more cyber resilient than last year, according to a study by IBM and Ponemon.
Proficio plans to expand its global presence across Asia Pacific, Europe and Latin America after a record-breaking 2017.
Effective cyber resilience extends beyond IT; it requires a comprehensive plan involving all departments, from the CEO to reception, to safeguard operations.
As the risk of data breaches are not going away anytime soon, and effective incident responses have become paramount.
From a communications perspective, an incident response plan should do one thing: reassure your customers that you care.