The Ultimate Guide to IT Automation
2023 edition
Overview
Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.
Analyst reports

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IDC on SaaS
Resiliency and automation to drive Europe’s software ma...
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Expert columns

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By Felipe Rubim of CI&T
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By Mark Fioretto of UiPath
There is still time for Australia to realise Vision 202...
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By Mark Fioretto of UiPath
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Discussing Business Intelligence
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More expert columns

By Rod Lester of NICE
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By Greg Tilton of CSG
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By Ilan Rubin of Wavelink
The need to create a strong cyber response framework
Thu, 18th May 2023

By Virginia Galaron Herrera of New Relic
Three steps to building a successful customer adoption ...
Fri, 28th Apr 2023

By Shingo Tsukamoto of Makip
Using AI for that perfect fit: Overnight trend or house...
Wed, 26th Apr 2023

By Francois Lacas of Yooz
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Top players
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More expert columns

By Francois Lacas of Yooz
Why being a CFO is not just about the numbers anymore
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By Frank Suglia of BitTitan
How lifecycle management can stop the end-of-support pr...
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By Joe Saleh of Pitney Bowes
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Wed, 19th Apr 2023

By Christian Müller of Moss
How CFOs can plan for the financial pressures in 2023
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By Rafi Katanasho of Dynatrace
Why IT operations are evolving in a multi-cloud environ...
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By Julius Černiauskas of Oxylabs
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Even more expert columns

By Julius Černiauskas of Oxylabs
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By Laurent Descout of Neo
CFOs prepare to automate their way through a challengin...
Wed, 15th Mar 2023

By Russ Cohn of OCR Labs Global
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By Lorraine Sinnott of Lánluas Consulting
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By Joe Rodriguez, Sr. of Cloudera
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