The Ultimate Guide to IT Automation

2022 edition
Overview

Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.

Top players
You can read more from the top players Nintex, Pegasystems, WFS Australia, Cisco, and Xero.
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