IT service management (ITSM) stories - Page 5

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.