IT service management (ITSM) stories - Page 7
Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update
Thu, 15th Aug 2024
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martech
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advanced persistent threat protection
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agentic ai
Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.
Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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digital transformation
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cx
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
Freshworks acquires Device42, enhancing IT asset management
Wed, 12th Jun 2024
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partner programmes
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itsm
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device42
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
SolarWinds launches AI engine to transform IT operations
Wed, 22nd May 2024
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devops
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pam
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mfa
SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.
Tanium & ServiceNow launch new IT & security solutions
Tue, 14th May 2024
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cybersecurity
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cloud services
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software
Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Tue, 23rd Apr 2024
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hybrid cloud
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edge computing
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multi-cloud
SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.
Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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uc
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firewalls
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
SolarWinds shines with industry recognition for IT solutions
Thu, 18th Jan 2024
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cloud security
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apm
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software development
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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siem
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pam
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mfa
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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digital transformation
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hcm
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partner programmes
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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saas
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solarwinds
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itsm
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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ai
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itsm
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ml
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating 'App Fatigue' and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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apm
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lcnc
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software development
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
Video: 10 Minute IT Jams - Introducing Servicely
Wed, 31st Aug 2022
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digital transformation
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ai
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productivity
Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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ai
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cybersecurity
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software development
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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uc
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network infrastructure
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martech
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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fintech
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itsm
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finance, leasing & rental
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company's presence in the US.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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manageengine
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servicedesk plus
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itsm
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.