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The latest digital commerce news for Asian businesses

Messaging stories

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MessageMedia
Lessons from selling my side hustle to MessageMedia
August 2022
Selling a technology startup has been big learning experience and I thought I’d share some of the key takeaways for those who might go through a similar process.
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Microsoft
Infobip’s SMS and WhatsApp services are now available through Microsoft
July 2022
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
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Mobiles
Why it's time to 'dial up' the power of mobile marketing
July 2022
For marketers and brands, the obsession with our mobiles translates into endless opportunities, especially as the third-party cookie crumbles and relationship marketing emerges as king of the marketing paradigm.
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Cloud
Katana announces expansion and release on DIA marketplace
January 2022
Managed service company Katana has announced that its managed Domain-based Message Authentication, Reporting, and Conformance (DMARC) implementation service has been released on the Department of Internal Affairs Marketplace.
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Cloud
ServiceNow and Twilio introduce new messaging service
October 2021
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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App development
Why Laminar Communications is all-a-chatter about messaging app LamChat
April 2021
“We built our own messaging app to ensure it connects with our server. We used open source code where possible and the programmers are people who live in Brisbane.”
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CX
Zendesk launches messaging solution with advanced capabilities
February 2021
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
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Remote Working
Companies' digital etiquette still a little rough around the edges
July 2020
Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.
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Chatbots
Consumers turn to chatbots & online messaging as COVID-19 bites
June 2020
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
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Web Development
Soprano Design sees high demand for enterprise messaging apps
May 2020
"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."
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Enterprise
Soprano Design updates enterprise messaging platform
April 2020
The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.
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SMS
Soprano Design to launch new digital and social channels
October 2019
Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.
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Enterprise
Modica Group snaps up Auckland Airport senior executive to further growth
June 2018
“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."
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Messaging
Freshworks launch messaging product for customer engagement
September 2017
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
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Facebook
Tap into your emotions with Facebook Messenger's new features
March 2017
The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.
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Privacy
Your 2017 resolution? Put messaging privacy on the list, says InternetNZ
January 2017
"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."
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Social Media
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
December 2016
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
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Messaging
Retarus expands Singapore data center to match APAC growth
November 2016
Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.
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Fintech
The fintech start-up with a new approach to communications
October 2016
We explain the backstory behind an impressive Google-backed fintech start-up
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Collaboration
You’ve heard of Slack; we explain the tool
October 2016
We look at the collaboration tool with a growing cult following
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Cloud
Orcon to unveil instant messaging service
June 2013
Orcon is set for a "Top Secret Launch" this afternoon, but Techday already knows the score...
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Texting
Android App of The Week - MightyText
October 2012
Bringing you text straight from your computer with the MightyText app!