Messaging stories

The new Vonage Conversational Commerce mobile app for iOS and Android enables conversational commerce agents to access and leverage live chat features on the go.

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features. 

We look at the often mentioned but rarely understood social networking application Telegram and how it works.

Bitdefender Chat Protection immediately alerts users if malicious links are received or sent during live sessions over the world's most popular chat applications.

Selling a technology startup has been big learning experience and I thought I’d share some of the key takeaways for those who might go through a similar process.

Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.

For marketers and brands, the obsession with our mobiles translates into endless opportunities, especially as the third-party cookie crumbles and relationship marketing emerges as king of the marketing paradigm.

Managed service company Katana has announced that its managed Domain-based Message Authentication, Reporting, and Conformance (DMARC) implementation service has been released on the Department of Internal Affairs Marketplace.

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

“We built our own messaging app to ensure it connects with our server. We used open source code where possible and the programmers are people who live in Brisbane.”

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.

Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.

The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.

"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."

The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.

Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.

“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.

"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.

We explain the backstory behind an impressive Google-backed fintech start-up

We look at the collaboration tool with a growing cult following