NiCE stories - Page 3
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Wed, 1st Nov 2023
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NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
NICE named 'Exemplary Leader' in contact centre suites
Thu, 12th Oct 2023
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NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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contact centre
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leadership
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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public cloud
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NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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data analytics
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
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ai
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contact centre
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
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data privacy
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llms
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
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NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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ai
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ai models
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
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NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
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cx
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martech
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.