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Wazoku & NICE offer USD $4 million grants for tech in China
Unified Communications

Wazoku & NICE offer USD $4 million grants for tech in China

Wazoku and China's NICE launch a USD $4 million grant initiative supporting tech innovators in the Yangtze Delta across five key sectors.

By Kaleah Salmon • 3 min read • Tue, 6th May 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
NICE named leader in IDC's 2024 conversational AI report
Unified Communications

NICE named leader in IDC's 2024 conversational AI report

NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.

By Sean Mitchell • 2 min read • Thu, 20th Mar 2025
NICE unveils CXone Mpower Orchestrator for service AI
Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
NICE CXone platform sees 80% increase in interactions
Unified Communications

NICE CXone platform sees 80% increase in interactions

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
NICE recognised as 2024 Gartner Customers' Choice for CCaaS
Unified Communications

NICE recognised as 2024 Gartner Customers' Choice for CCaaS

NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.

By Kaleah Salmon • 2 min read • Tue, 19th Nov 2024
Zoom appoints Mike Johnson as Head of Channel for ANZ
Software-as-a-Service

Zoom appoints Mike Johnson as Head of Channel for ANZ

Zoom has appointed Mike Johnson as Head of Channel for Australia and New Zealand, with a focus on enhancing channel growth in the region.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024
NICE recognised as leader in 2024 Gartner Magic Quadrant
Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024
NICE unveils CXone Mpower for AI-driven service automation
Unified Communications

NICE unveils CXone Mpower for AI-driven service automation

NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.

By Sean Mitchell • 2 min read • Wed, 23rd Oct 2024
How strategic customer experience technology implementation drives digital transformation success
Unified Communications

How strategic customer experience technology implementation drives digital transformation success

Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.

By Anthony Brown • 5 min read • Fri, 4th Oct 2024
Nice's Enlighten Copilot wins 2024 BIG Innovation Award
Unified Communications

Nice's Enlighten Copilot wins 2024 BIG Innovation Award

NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
NICE secures WFM market leadership for 10th consecutive year
Unified Communications

NICE secures WFM market leadership for 10th consecutive year

NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG's 2024 report.

By Sean Mitchell • 2 min read • Wed, 7th Aug 2024
NICE named leader in IDC MarketScape for CXone Mpower launch
Unified Communications

NICE named leader in IDC MarketScape for CXone Mpower launch

NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.

By Sean Mitchell • 3 min read • Thu, 27th Jun 2024
NICE's 2024 happiness index links AI to customer satisfaction
Unified Communications

NICE's 2024 happiness index links AI to customer satisfaction

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

By Imee Dequito • 3 min read • Fri, 21st Jun 2024

Stories from Other Regions

NiCE stories

NICE launches AI-powered CXone Mpower SmartSpeak tool
Unified Communications

NICE launches AI-powered CXone Mpower SmartSpeak tool

NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.

By Melania Watson • 2 min read • Thu, 7th Nov 2024