Policy abuse stories
Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.
Riskified and HUMAN Security partner to help merchants manage rising risks and opportunities from AI-driven eCommerce shopping agents.
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.
Forter, a SaaS-based fraud detection company, works with global online retailers and banks to provide real-time trust analysis.
Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.
New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.
UK retailers report a sharp rise in returns fraud, with 91% affected over the past year, as financial pressures drive shoppers to exploit return policies.
Australian retailers are facing a surge in returns fraud amid economic hardship. Loop reports 60% of retailers affected.
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
