eCommerceNews Asia - Technology news for digital commerce decision-makers

Prakash Ramamurthy stories

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Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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it automation
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ai
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
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Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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ai
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freshworks
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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ai
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support
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
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Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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cx
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martech
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
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Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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martech
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crm
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
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Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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martech
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crm
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.