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Quick service restaurant (QSR) Stories

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Quick service restaurant (QSR) stories

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025

Global Stories

Quick service restaurant (QSR) stories

New Zealand's Fingermark secures major investment from Ecolab
Unified Communications

New Zealand's Fingermark secures major investment from Ecolab

Fingermark secures multimillion-dollar investment from Ecolab, aiming to revolutionise global Quick Service Restaurants with advanced automation technology.

By Catherine Knowles • 3 min read • Wed, 5th Jun 2024
GapMaps launches premium POI and demographic datasets on AWS
Hyperscale

GapMaps launches premium POI and demographic datasets on AWS

GapMaps enhances global location strategies with the launch of its premium POI and demographics datasets on the Amazon Web Services (AWS) Data Exchange platform.

By Tom Raynel • 3 min read • Thu, 2nd May 2024
Mad Mex boosts sales with pioneering real-time data campaign
Sales

Mad Mex boosts sales with pioneering real-time data campaign

Mad Mex's first-of-its-kind campaign, facilitated by Vistar Media and Hearts and Science in Australia and New Zealand, used near real-time store data to effectively boost footfall and sales.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024

Stories from Other Regions

Quick service restaurant (QSR) stories

Location data used to show boom of fast food sector across Australia
Inflation

Location data used to show boom of fast food sector across Australia

Aussie fast food sector witnesses a significant growth with 226 new store openings in 2023, led by major chains like KFC and Sushi Hub, reports GapMaps.

By Sean Mitchell • 3 min read • Fri, 8th Mar 2024
Red Rooster's AI-powered shirt orders food in response to tummy rumbles
Artificial Intelligence

Red Rooster's AI-powered shirt orders food in response to tummy rumbles

In partnership with whiteGREY, fast food chain Red Rooster steps ahead with crave_ware, an AI-powered wearable that detects hunger cues and auto-orders from the menu.

By Sean Mitchell • 3 min read • Fri, 1st Mar 2024
Gong cha England partners with Redcat for ambitious UK expansion
Customer Experience

Gong cha England partners with Redcat for ambitious UK expansion

Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024